Americas IT Operations Specialist

Role and Responsibilities

DASSAULT SYSTEMES, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow

DASSAULT SYSTEMES is looking for a motivated and technically strong IT Service Operations Specialist in our Waltham, MA office, in an onsite / hybrid role.

Primary responsibilities will include actively supporting and maintaining local IT Infrastructure & User Experience, providing remote (phone, chat, email) IT support to employees, ensuring DASSAULT SYSTEMES offices align with corporate IT standards, and assisting with integration of new acquired companies.

• The IT Services & Support Associate is a gatekeeper to safeguard corporate IT standards, provisions new hardware and software, complete Level 1 and 2 troubleshooting and provides prescribed solutions for users in DASSAULT SYSTEMES offices and remote users in the Americas.
• Support end-user devices (laptops, desktops, tablets) and local environment (printers, unified communications, audiovisual) according to corporate standards
• Provide remote support including troubleshooting and resolving hardware and software issues as part of a team including research, diagnostics, and root-cause analysis
• Patch end-user devices, perform OS upgrades, and troubleshoot antivirus and firewall issues
• Document new solutions and support processes
• Apply knowledge and experience to anticipate support needs and develop new procedures in anticipation of future requirements
• Maintain accuracy of assigned IT assets
• Maintain support KPIs (approval workflows, resolution time, user satisfaction)
• Perform other duties as assigned

Qualifications

Strong background with Windows OS (Windows 11, Windows Server)

Understanding for Cybersecurity Fundamentals

Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Salary pay Transprency

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $65000 and $85000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.