Enterprise Account Manager

Location

On-site in Miami, FL preferred; remote eligible in AZ, CA, FL, GA, IL, MA, MD, NC, NJ, NY, TX, and WI

Who We Are

At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.

We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

Position Snapshot

The Enterprise Account Manager serves as a key member of our customer-facing team and is responsible for cultivating and maintaining strong relationships with enterprise clients. This role requires a deep understanding of client objectives and a commitment to driving their long-term success with our services. The successful candidate will communicate with clarity and confidence in a variety of settings-both formal and informal-including virtual and in-person meetings and presentations. We're looking for someone with proven experience managing customer engagements across all levels of an organization, from individual contributors to C-suite executives. The ideal candidate brings a blend of industry expertise, strategic thinking, and creative problem-solving. They are highly data-driven, self-motivated, proactive, and possess outstanding communication and interpersonal skills. In this role, you will continuously monitor client outcomes and business performance, offering strategic recommendations that enhance success for our enterprise partners. This position reports directly to the Senior Director of Customer Experience.

Core Responsibilities

• Own and manage the relationship with assigned Enterprise customers, including increasing overall adoption, driving revenue growth, ensuring retention, and maintaining the highest levels of customer satisfaction
• Collaborate on joint strategic initiatives, such as conference breakout sessions and educational webinars, with customers to drive awareness and demand
• Act as a strategic partner, aligning our service offerings with customer goals and proactively identifying ways to deliver value and accelerate their success
• Analyze customer portfolios to identify trends, opportunities, and challenges, and develop targeted strategies to address them
• Demonstrate strong business judgment, quickly grasping complex concepts and applying them to real-world customer challenges
• Represent the company at trade shows and other events to network and promote company services and engage and build relationships with current customers
• Stay ahead of industry trends and communicate relevant developments to your customers, becoming a source of insight and innovation
• Advocate for customer needs and work closely with cross-functional teams to improve operational processes that improve overall customer experiences
• Operate with a high degree of autonomy, consistently meeting deadlines and deliverables across multiple customers and initiatives
• Maintain strategic oversight of all accounts using a CRM (HubSpot), documenting all interactions, tracking progress toward goals, and ensuring visibility into account health
• Lead proactive communications with your customers, including updates on new services, key announcements, and upcoming events
• Approximately 15%-20% annual travel required

Experience and Skills

Education and Qualifications

What We Offer

Compensation

$80,000-$90,000 depending on experience + bonus compensation