Desktop Support Technician II

Desktop Support Technician II

The Desktop Support Technician?II role is responsible for providing advanced technical support for installing, maintaining, and troubleshooting computer equipment, software applications, printers, and peripherals. This role addresses more complex technical issues and assists with escalated requests from Desktop Support Technician?I and end?users. The technician is also responsible for account and asset management, system monitoring, and ensuring full compliance with healthcare IT security standards, including HIPAA regulations. In this role, the Desktop Support Technician?II will also help maintain network and telephony systems, providing more advanced diagnostics and repair. The technician will contribute to system performance monitoring, promptly responding to alerts, and working closely with the security team to enforce data protection measures. The role encompasses a broad range of technical support tasks, including but not limited to advanced troubleshooting of hardware, software, and connectivity issues, user account management, network diagnostics and telephony system support, and system upgrades, asset management, and documentation.

Essential Job Functions and Responsibilities

Advanced Technical Support : Compliance : OSHA CATEGORY DEFINITION : Category?3 the incumbent in this position has no potential of occupational exposure. The incumbent will have access to confidential material and is required to use discretion with this information and comply with STA Confidentiality policy.

Compliance and Safety

OSHA CATEGORY DEFINITION : Category 3 the incumbent in this position has no potential of occupational exposure. The incumbent will have access to confidential material and is required to use discretion with this information and comply with STA Confidentiality policy.

Equity & Diversity Statement

Southwest Transplant Alliance maintains a policy of nondiscrimination with employees and applicants for employment. No aspect of employment will be influenced in any manner by race, color, religion, sex, age, national origin, physical or mental disability, genetics, sexual orientation, gender identity, gender expression, or any other basis prohibited by statute. In addition to federal law requirements, STA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the STA has staff.

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