Service Technician

Job Description

Job Description

SUMMARY : McC Management is growing, and we are in search of a Service Technician to join our impressive team of leaders! We are located across Eastern and Central Washington, with an inclusive culture of operational quality that delivers achieved goals for everyone. A Service Technician ensures the physical aspects of the community are maintained and standards are met regarding the grounds, amenities and overall curb appeal and provides support to the service team members.

JOB TITLE : Service Technician

DEPARTMENT : Onsite

REPORTS TO : Service Supervisor

DUTIES AND RESPONSIBILITIES :

• Inspect the community throughout the day to remove litter, debris, and pet droppings and ensure all common areas and amenities are always neat and free of litter.
• Removes trash and remaining items from vacant apartments prior to starting the make-ready process, transfers trash to dumpster or storage area as applicable, and cleans and maintains storage areas.
• Completes assigned minor and routine service requests as requested by Service Supervisor and / or Community Manager and assists the make-ready specialist in the turn process.
• Change all locks in accordance with the property policy and ensure gates to all pool areas are working according to codes and safety standards.
• Distributes notices and communications to residents as necessary. Inform appropriate supervisors of any observed hazard or potentially dangerous situation for residents, team members, guests, and others.
• Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services.
• Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations.
• Participate in emergency on-call / after-hours maintenance assignments; adhering to established response times and addresses emergency issues appropriately.
• Performs other related duties as assigned by management.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

COMPETENCIES :

WORKING CONDITIONS : Work both in and outside of apartment buildings and in all areas of the community, including the amenities. This could mean exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on location).

PHYSICAL DEMANDS :

Must maintain a valid driver’s license, clean driving record and current auto insurance is required.

Required to complete and successfully pass the McC Fair Housing, Harassment, and Diversity and Inclusion training within the first 30 days of employment.

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.

In addition to the base salary, onsite positions may be eligible for a discretionary weekly, monthly and / or quarterly bonus based on budget.

Benefits Offered for Full-time Employees :

McC Management does not condone or tolerate unlawful harassment OR discrimination of any kind. Employees are expected to treat fellow employees, customers and vendors with courtesy and respect at all times. No form of harassment or discrimination will be tolerated, including harassment based on the following reasons : race, color, national origin, religion, the presence of a mental or physical disability, pregnancy, age, military or veteran status, sex, marital status and sexual orientation, or any other characteristic protected by applicable local, state, or federal law.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.