Service Manager

Job Description

Job Description

Responsible for daily operations of the front-of-the-house functions in the restaurant, including appearance, presentation, guest experience and professional leadership and direction to front-of-the-house employees, bartenders, waitstaff, backwaiters and host. Effectively communicating and upholding policies / procedures, steps of service, standards of hospitality, daily features, promotions, etc. will be expected on a daily and per shift basis. Being a leader with confidence, yet humility, maintaining a calm demeanor when faced with adversity and stress and always maintaining a positive attitude as you communicate expectations, handle challenges and in finding solutions and removing obstacles, is a non-negotiable standard and expectation. The clear goal and philosophy of the management team is to take care of our people, creating a safe, functional and consistent work environment. Service Managers are instrumental in building business and expected to develop clientele, participate in community and marketing activities / opportunities and always have a responsibility to carry on a demeanor that reflects well upon the identity of the restaurant, even outside of normal working hours.

Essential Duties :

• Assists with staffing level and determining which staff are assigned to each shift and work location
• Manages all employees to maintain high employment quality standards including hiring, development, counseling, promotion, discipline and termination, as appropriate
• Enforces safety and sanitary practices and maintenance for front-of-the-house
• Ensures compliance with operational standards, company policies, federal / state / local laws, and ordinances; all health inspections meet required state standards
• Actively participates as a member of the management team; contributes regularly to weekly and monthly meetings
• Responds to guest comments and seeking opportunity to build guest count while educating and empowering others to act in similar capacity
• Sets excellent guest service and work examples
• Demonstrates knowledge of entire menu and preparation
• Maintains current and accurate collateral in areas in front-of-the-house
• Carries out specific departmental assignments / roles / responsibilities
• Engages in community and market-related opportunities at the restaurant

Management Team Benefits :

Experience / Skills Required :