Physical Security Operations Center Senior Analyst

Physical Security Operations Center (SOC) Senior Analyst

The Physical Security Operations Center (SOC) Senior Analyst will be responsible for assessing, analyzing, and responding to incidents related to safety and security around the globe. The role requires daily use of tools / systems to detect impact to Accenture's people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Analyst will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potential third parties. This role will be based in San Antonio, Texas and reports to the SOC Shift Supervisor.

Key Responsibilities :

• Assist company employees in all concerns that pertain to safety, security, and property.
• Act as initial point of contact to aid all employees, travelers, and others contacting the SOC.
• Monitor and operate security systems to include access control and CCTV, along with environmental monitoring and mass notification systems.
• Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems.
• Notify, assist, and direct external emergency personnel and internal resources as necessary.
• Dispatch security officers or law enforcement personnel for alarm response, calls for service and emergency situations.
• Execute protocols and communicate at all levels across the globe to employees, site security leads, safety & security staff or contracted officers as needed.
• Manage information flow to and from an incident.
• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports.
• Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately.
• Coordinate with Accenture's Corporate Security regional leads on incident detection and management.
• Ensure that complete and accurate information is entered in the incident management system.
• Utilize and execute protocols and standard operating procedures to effectively manage global incidents.
• Monitor travel safety and security of company's staff.
• Maintain situational awareness of current global current events.
• Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed.
• Initiate mass communication notifications as required.
• Notify leadership of events affecting business operations and employees.
• Ensure proper handling of highly confidential information.
• Perform other duties assigned by supervisors related to security and safety.

Job Requirements :

Basic Qualifications :

Preferred Skills :

Professional Skill Requirements :

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Role Location Hourly Salary Range :

Requesting an Accommodation :

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement :

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