Patient Access Corporate Trainer (Hybrid)

Job Purpose

The Corporate Trainer – Patient Access is responsible for developing, delivering, and maintaining training programs for staff involved in patient access services. This includes onboarding new hires, conducting refresher courses, and supporting system upgrades or policy changes. The Corporate Trainer – Patient Access ensures that all team members are proficient in using electronic health record (EHR) systems, understand compliance requirements, and provide excellent patient service.

Duties & Responsibilities

• Deliver training programs for patient access functions including, but not limited to, registration, scheduling, insurance verification and financial counseling.  Training delivery methods may include instructor-led courses, video courses, webinars, online courses, team review and one-on-one coaching sessions.
• Train team member on EHR system that the client is employing
• Assist leadership in the development of best practice standards and optimization of workflow and process to meet and exceed departmental goals
• Maintains role-based training content, instructional materials, and workflow / operational feedback for new and existing training, including meeting deliverable dates, independently or with team members
• Develop curriculum related to the full scope of use of Med-Metrix’s proprietary applications, in the roles of Revenue Cycle, Call Center, Cash Posting, Patient Access, Provider Enrollment as design dictates
• Develop, distribute and train team members on MMX housekeeping rules, best practice workflow and department standards
• Present verbal and written information in a clear and easy to understand manner and actively engage with all trainees and encourage collaboration among trainees
• Develop training for identified issues and perform retraining for staff not meeting productivity and quality standards as reported by the team members’ management leaders
• Conduct regularly scheduled training programs for new hires and existing team members. Example : Lunch and Learns
• Participate in the new client implementation process when necessary
• Demonstrate leadership skills with the ability to guide, direct, train and interact with management on a regular basis
• Develop Curriculum that supports the technical training of the external clients’ patient accounting and practice management systems, claim scrubbers, EHR etc.
• Collaborate with educators and content experts to develop and deploy education courses, activities, and materials for the organization
• Support other company training objectives as directed by the MMX University leadership team
• Other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

Working Conditions

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Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.