Intake Screener - Oconomowoc

Summary :

The Intake Screener independently manages inquiries, performs admission screenings, reviews and schedules inpatient admissions, and provides information to individuals seeking services offered at Rogers Behavioral Health (Rogers).

Job Duties and Responsibilities :

Accomplish the following pre-admission steps :

• Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.
• Complete screenings with potential patients and / or their representatives.
• Demonstrate understanding and explanation of admitting processes.
• Understand clinical criteria necessary for admission to Rogers' programs.
• Describe levels of care within Rogers to potential patients and / or their representatives.
• Gather demographic and insurance information of potential patients and / or responsible representatives.
• Understand how to utilize and explain Rogers' contracted payor listing.
• Obtain and review insurance information via portal for applicable insurance types.
• Review clinical information collected on the screening with clinicians for immediate safety concerns, inpatient recommendation, or as needed to support the review process.
• Demonstrate understanding an explanation of policies and procedures related to bed assignment and capacity / capability limitations.
• Attend and participate in department training, education, and process improvement.

Complete all documentation steps for each inquiry and screening.

Adhere to department standards as it relates to performance measures.

Connect potential patients and / or their representative with outside resources when indicated.

Collaborate with internal departments and external facilities / referents as it relates access to care.

Participate in the On-Call, weekend, and holiday schedule, as assigned.

Complete other duties as assigned by Patient Access leadership.

Understand and apply policies and procedures in accordance with external regulatory agencies :

Promote department goals and Mission of Rogers Behavioral Health :

Additional Job Description :

Physical / Mental Demands :

Flexibility with work assignments and schedule changes to meet the business demand, staffing and reporting structure.

Must be able to read and communicate through written, verbal, and auditory skills and abilities.

Be physically / mentally able to perform job duties as verified by a physical examination by a licensed physician, per post-employment physical.

Must be able to sit at workstation for extended periods of time.

Must be able to use various types of technology and systems (including but not limited to : computer / laptop, monitor(s), phone systems, headsets, typing) for extended periods of time.

Must be able to maintain focus in call-center atmosphere.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including :

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)