Information Technology Specialist 3

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Under the direction of a Manager Information Technology Services 1, SG-27, within the Chief General Counsel's Office, the Information Technology Specialist 3, SG-23, will be a supervisor of the Enterprise eDiscovery Services (EES) email team. The incumbent Senior eDiscovery Specialist will support the needs of ITS and the client agencies when implementing and managing legal holds of O365 email data.

Specific duties include, but are not limited to

• Coordinating eDiscovery email ESI meetings with compliance officers and attorneys
• Handle / triage first level technical support calls relating to office 365 eDiscovery Centers
• Help document the techniques provided to compliance officers. This should include online tutorials as well as written documentation. The techniques should be problem specific so they can be accessed when needed
• Handle / triage first level technical support calls with Microsoft Premier Support (MSFT). eDiscovery center tickets often require assistance by the Microsoft Programming Group. MSFT requires a set of checks to prove the problem needs Program Groups assistance. These steps are often routine but time consuming
• Create a Problem / Computer State / Solution knowledge base. This knowledge base will be the first resource to check when troubleshooting problems
• Record keeping and communication on legal hold compliance officer designations; maintaining documentation, distribution lists, and updating
• Record keeping on all Records Retention issues, and first level legal assistance with queries about records retention issues within ITS program areas
• Document all data requests; shared email account management, database maintenance, and records updating
• Name normalization when requests come in as first name, last name, agency into proper unique UPN values for script processing.
• Support, coordinate and assist with the response to data requests :
• eDiscovery by agencies (traditional requests)
• FOIL requests (ITS only)
• IG-related (ITS and other agencies)
• Chamber-related (emergencies and unique needs)
• Perform eDiscovery Center experiments
• Create Sample sets
• Help document hypothesis, test conditions, test results, and summary information.
• Add information into knowledge base for retrieval when requested.
• Experiments define the line between expected behavior and actual behavior.
• Assist with PowerShell, SharePoint, and or .Net coding to improve efficiencies and assignment workflows
• Coordinate / prepare / maintain / document / file chain of custody re data requests
• Assist with RFP for right-side EDRM eDiscovery product
• Assist with automating weekly reports of users lists for counsel's office
• Enhance the current nightly agency.discovery.all scripts to make them easier to update when needed
• Assist with Script for finding litigation hold accounts that have been deleted, and make the process a nightly scheduled process

Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 3 OR in a position at G-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

Note : If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and / or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

to permanent non-competitive and the official probationary period will begin.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including :

Holiday & Paid Time Off

Health Care Benefits

Additional Benefits

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Name ITS Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.