Customer Service Specialist

Job Description

Job Description

Description

Job Description

We are seeking a highly motivated and dedicated Customer Service Specialist to join our dynamic team. As a Customer Service Specialist, you will be the primary point of contact for our customers, delivering exceptional service and support while ensuring their needs are met efficiently and effectively. In this role, you will handle inquiries, resolve complaints, and provide information about our products and services, all while maintaining a positive and professional demeanor.

Key Responsibilities

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate, valid, and complete information to customers using the right methods / tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Manage and update customer accounts, ensuring information is accurate and up-to-date.
• Collaborate with other departments to resolve customer issues and improve service delivery.

Skills, Knowledge and Expertise

Qualifications

Benefits

Benefits