Lead Retail Associate- DC Caps / Wizards

Job Description

Job Summary : The Retail Lead (part-time) plays a critical role in the store and / or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line Retail Associate team. The Retail Lead will drive results through coaching Retail Associates to carry out operational excellence expectations.

General Duties and Responsibilities :

• Drive sales results by consistent execution of daily operations
• Support back of house operations; maintain stockroom organization
• Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
• Work with Retail Associates to ensure an exemplary fan experience
• Communicate expectations for assignments and projects to Retail Associates
• Provide training and assistance to Retail Associates as required
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
• Understands Fanatics Values and how they relate to their role
• Perform 'Manager on Duty responsibilities' as needed

Education, Experience and Requirements

Job Knowledge, Skills and Abilities

Physical Demands :

The salary for this position is between $20.25 and $22.00 per year / hour, in compliance with [location's] salary transparency requirements. This range reflects the expected compensation based on qualifications, experience, and location. We are committed to providing a supportive and inclusive work environment.