Program Specialist

Service Representative

This is professional work supporting the offices of the Florida Legislature and their employees by conducting and / or coordinating a management support function as a "Service Representative" in the Office of Legislative Services, Finance and Accounting Office. There is a particular focus on answering inquiries from district offices and coordinating solutions regarding purchasing and expense reporting, and other tasks and duties as needed.

The Office of Legislative Services provides centralized administrative, management and support services to the Florida Senate, House of Representatives and other legislative offices. This position reports to the House Intra-district Account (IDA) Team Lead in the Office of Finance and Accounting.

Examples of work performed include :

• Assisting in answering calls to the House IDA Team dedicated support telephone line, helping to resolve issues, identifying caller's needs and asking for relevant information pursuant to an expense request, entering that request into the task log, and communicating the expense request to the appropriate IDA Accountant.
• Assisting in answering emails received in the House IDA Team dedicated, shared email box in MS Outlook, identifying information needed and gathering relevant information pursuant to the expense request, entering that request into the log, and communicating the request to the appropriate IDA Accountant.
• Responsible for opening and date stamping incoming mail directed to the House IDA Team, scanning in any relevant invoices or expense related items, entering that request into the task log, and distributing the mail to the appropriate IDA Accountant.
• Assisting clients by troubleshooting and interpretation of forms and answering questions regarding the district's IDA balance.
• Assisting the IDA Accountant in outreach to the districts regarding completion of tasks.
• Collaborating with the IDA Accountants to perform any other delegated tasks.
• Assisting the distribution of budget and expense reports to districts.
• Assisting in administering the legislative accounting and auditing functions.
• Maintaining financial or other administrative records, monitoring budgetary activities, and preparing status reports.
• Maintaining administrative and purchasing records, monitoring activities, keeping up-to-date status information.
• Assisting in the establishment and implementation of internal accounting controls.
• Reconciling year-end records and preparing annual reports.
• Analyzing problems, researching alternatives, and advising staffs on policy options regarding administrative services.
• Assisting in formulating, interpreting, applying, and assuring conformance with administrative policies and procedures.
• Assessing and assisting with training needs, establishing priorities and guidelines, identifying resources, and developing training for Legislators and staff.
• Recommending and coordinating computer automation hardware and software purchases and directing installations.
• Ensuring the production of management reports and audits involving fiscal proposals, expenditure data and break-even analysis for costing specific projects.
• Providing information and problem-solving assistance to Legislators, their constituents, and the public.

Knowledge, skills, and abilities required include :

Minimum qualifications include :

Preferred experience includes :

Salary range is commensurate with experience. The application deadline is open until filled. Qualified applicants should send a completed legislative application and detailed resume through the Florida Legislature's online hiring portal.

If an accommodation is needed for a disability, please notify Human Resources at (850) 488-6803.