Beverly Center Temporary Support Associate

Overview

Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to brand commitment when servicing customers. Leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role.

Responsibilities

• CASH WRAP : Greeting the customer with a smile and eye contact, offering your name; interact genuinely and naturally with the customer; read cues and determine customers' needs; conduct email / name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest multiple add-ons and gift cards; maintain cash and POS media accurately and in compliance with policy; create lasting impression by sincerely thanking the customer and providing reason to return; represent brand appropriately.
• STOCKROOM / WAREHOUSE : Receive shipment and transfers; notify Store Management when new product arrives; scan cartons / transfers and verify store information; communicate discrepancies to Store Management; process shipment / transfers according to standards and timeframes; organize and clean stock room daily (including offsite / remote warehouse as applicable); shift / organize product in the stockroom; respond to sell-through and make room for new product; manage stock levels / product ownership in back-of-house and sales floor; prepare and conduct regular cycle counts as directed; participate in store physical inventory counts as scheduled; maintain Company Loss Prevention standards.
• SALES FLOOR : Regularly analyze sales floor to assess replenishment needs; replenish sales floor / assigned zone; respond to sell-through and execute visual merchandising needs; support sales floor activities as directed; effectively communicate information pertaining to price points, features / benefits, color and stock availability to multiple customers; respond to customer requests confidently and partner with sales team or Store Management when needed; upkeep housekeeping standards.

Competencies

Additional Requirements

Experience : 1-3 years of previous retail experience (cashier / stock experience, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.

Education : High school diploma or equivalent; college degree preferred.

Technical : Knowledge of cash register systems, basic computer skills (including use of iPad / laptop, Mobile POS and Internet), ability to use walkie talkie, read price and product release sheets.

Physical : Ability to work at a fast pace; effective communication with customers and team; ability to maneuver the sales floor, stock room, and shelves; ability to climb, bend, and kneel; frequently lift and carry up to 25 pounds and, at times, up to 50 pounds for shipments / transfers.

Schedule : Ability to meet scheduling and availability expectations, including flexible hours, nights, weekends, and holidays with high retail traffic and sales days.

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications related to the requirements of the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected status. Visit Coach at www.coach.com.

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