Bilingual Account Supervisor

Overview

The Bilingual Account Supervisor oversees cleaning operations within a designated department of an active semiconductor construction site, managing lead workers and front-line staff. This role ensures operational efficiency, meets customer service expectations, and enforces compliance with all company safety, quality, and regulatory standards.

Benefit Information :

Benefit Information : ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Key Responsibilities :

PRIMARY JOB DUTIES AND RESPONSIBILITIES

• Lead and manage a team of cleaning personnel, including scheduling, training, and performance oversight.
• Promote a safe and secure work environment while fostering employee development through ongoing training initiatives.
• Direct and monitor all cleaning operations to ensure efficiency and quality standards are met within the assigned department or area.
• Respond to client staffing adjustments, accommodating increases or reductions as needed.
• Identify and resolve issues related to service quality and customer satisfaction.
• Conduct regular inspections to verify that cleaning tasks meet established cleanliness and safety standards.
• Maintain accurate documentation of work performed, including labor hours, materials used, and incident reports.
• Ensure effective scheduling and time management across all cleaning activities.
• Provide coaching, counseling, and disciplinary action to staff in accordance with company policies.
• Build and maintain strong working relationships with clients and ABM team members.
• Adhere to all safety and security protocols established by the company, clients, and regulatory agencies.
• Serve as a professional role model for the team, demonstrating integrity and leadership.
• Enforce company policies regarding employee conduct, issuing verbal and written warnings as necessary, and recommending progressive disciplinary actions to management.
• Support departmental success by performing additional duties and responsibilities as assigned.

QUALIFICATIONS

WORKING CONDITIONS

Conditions may require walking, stooping, climbing, pushing, pulling, heavy lifting (less than or equal to 35 pounds), bending, working in awkward positions handling equipment and materials. Employees will be required to wear protective clothing and / or respiratory equipment when conditions warrant.

In order to operate a vehicle at the customer’s site, employees must obtain an ABM drivers permit per the ABM Drivers Safety MVR registration program. This policy checks for a valid State ID along with a citation background check, and those with high risk driving habits will need additional driver education in order to obtain the permit. Employees who operate company vehicles must consistently meet the requirements of the Facility Vehicle Safety Program.

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