Departmental Technician 7-E9

Departmental Technician

The Departmental Technician supports the Depository Service Section's receipting and lockbox operations. This role is responsible for reviewing existing processes and procedures, identifying opportunities for improvement, and recommending enhancements to increase efficiency and effectiveness.

Key responsibilities include :

• Assisting in the collection and reporting of monthly performance metrics.
• Providing technical support to Section staff.
• Conducting research and responding to receipting and payment-related inquiries from internal Treasury offices and external agencies.
• Supporting Departmental Analysts in the development and maintenance of forms and procedures related to banking processes.
• Communicating with the lockbox vendor to resolve processing and reconciliation issues, both verbally and in writing.
• Managing Non-Conforming and Duplicate Image Cash Letter (ICL) Rejects, including troubleshooting and correcting ICL file issues.
• Serving as the primary backup for the Field & District process.

This position plays a key role in fostering a culture of continuous quality improvement by promoting innovation, collaboration, and respect within the team.

Required education and experience typically acquired through completion of high school. One year of experience performing administrative support activities equivalent to the 7-level in state service.

Additional requirements and information include attaching a cover letter, detailed resume, and, if applicable, a copy of your official college transcript(s) to your application. Work must be performed in the state of Michigan. This position is not remote work eligible as all duties of this position are required to be performed on-site.