Service Center Supervisor

Service Center Supervisor

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

The Service Center Supervisor (SCS) manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of maintaining the Service Center facility, supervising service center couriers, and other personnel. The SCS will consistently act in the best interest of Eurofins Environment Testing and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing and the SCS are committed to grow the business through a Client-First culture that will provide exemplary client service.

Essential Duties and Responsibilities :

• Local area primary client representative for service center location.
• Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area.
• Ensures client complaints are handled professionally, and resolved in a timely manner.
• Maintain records for the vehicle maintenance and driving miles; reporting it in at the end of each month.
• Supervising service center couriers, scheduling pickups and deliveries, preparing bottle orders, and shipping samples to the designated laboratory for analysis.
• Works closely with laboratory management in laboratory capacity loading decisions.
• Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing at the service center.
• Provides general sales support to Account Executives for business development activities started in the field.
• Orders supplies (bottles, coolers, etc.) for the service center
• Maintains knowledge of method requirements, holding times, and bottle requirements in order to assist clients with their project needs.
• Maintains knowledge of all Eurofins Environment Testing laboratories to assist with placement of projects into the appropriate laboratory to best fit the clients' needs.
• Builds local relationships with clients and regulatory agencies.
• Visits clients on own or with local sales staff.
• Provides courier services as needed to support local client needs

Qualifications

Education : High School Diploma Required, BS / BA in Chemistry / Sciences Preferred

Must have valid driver's license.

Experience : Minimum 3 years client relationship or customer service experience 1-2 years bench level chemistry experience preferred Prefer supervisory experience

Preferred Ability and Skills :