Customer Technical Support Specialist Help Desk

The Puyenpa family of companies that are comprised of multiple SBA Certified Native American Tribal 8(a) and multi-certified organizations focused on delivering Information Technology, Management Consulting, and General Construction solutions to the Federal Government along with the Commercial Sector. We are seeking Help Desk Customer Service Support Specialists to join us on a proposal effort. The Customer Technical Support Specialist (Help Desk) provides Tier I / II support using tools such as BMC Remedy and ServiceNow. Responsibilities include troubleshooting user issues, tracking incidents, resolving trouble tickets, and escalating complex issues as necessary.

Work Location : On-site; not remote : Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA.

Employment would begin upon contract award

Requirements :

• Two years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy and ServiceNow
• Clearance : Active Secret.
• Certification : IAT II level with a T3 investigation.
• Must sign Letter of Intent.

Puyenpa provides a variety of benefits including company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options; company-paid life and disability insurance; 401k retirement savings plan with employer match; 11 company paid holidays per year, and paid time off.