Patient Care Coordinator- Rock Row

Job Description

Job Description

New England Cancer Specialists (NECS) is currently seeking a full time 40 hr Patient Care Coordinator (PCC), in our Westbrook office . The Patient Care Coordinator position is responsible for scheduling and coordinating all internal and external appointments and procedures for our patients. Manages and resolves appointment conflicts proactively. Completes all non-clinical orders within patient chart within necessary time frame. Maintains physician daily appointment schedules and calendars for assigned providers within EMR, Outlook and staff scheduling software. Answers multi-line phone : triage calls, resolves issues and answers questions, takes detailed messages, redirects callers if necessary, forwarding calls to appropriate persons. Maintain confidentiality, meet deadlines, and able to problem solve. Demonstrate superior customer service skills and the ability to be an effective team player.

NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from five separate locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference. We are proud to be the first Dana Farber Cancer Institute Affiliate practice in the country, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.

The new Rock Row Campus represents a unique collaboration between New England Cancer Specialists (NECS) and our patients, thoughtfully designed to create a comfortable and inviting home for excellent oncology care in New England. This state-of-the-art facility brings together a comprehensive range of services under one roof, including surgery, medical oncology, radiation oncology, genetic counseling, survivorship programs, nutrition support, and behavioral health counseling. Every detail of the campus reflects a commitment to patient-centered care, ensuring that individuals and their families feel supported throughout their cancer journey in a warm and welcoming environment.

ESSENTIAL FUNCTIONS

• Schedules appointments for patients either by phone when they call in or in person after an office visit, following all scheduling guidelines. Works within electronic medical record ensuring all appointments are scheduled to match physician / clinician availability with patient's preferences in terms of date and time. Follows all urgent / emergency protocols.
• Completes all non-clinical orders entered in patient charts be providers, including but not limited to all appointment types, lab visits, molecular testing, imaging, outgoing referral, incoming referrals for returning patients, internal and external procedures, hospital admissions, tumor board submission, communication with outside offices and providers, and seeking and scanning medical records. Completes all orders with accuracy and within the necessary timeline.
• Communicates clearly and professionally to patients and staff. Accurately communicates all necessary instructions for upcoming appointments, scans or procedures to patients.
• Returns all phone calls by the end of same business day.
• Communicates consistently and frequently with provider lead team(s) any changes to or effecting patient care plan to ensure best possible care for every patient. Actively participates in weekly team meeting. Ensures provider's schedules are blocked for weekly team meeting.
• Uses manual / computerized system to match physician / clinician availability with patient's preferences in terms of date and time.
• Maintains provider calendar, ensuring all changes are reflected in EMR clinic schedule.
• Assist in training new staff at the direction of the Lead PCC and Office Manager.
• Assists administrative / physician staff during peak times, vacations, and illnesses.
• Sorts and routes incoming mail and faxes. Scans records into EMR as needed.
• Successfully maintain a pleasant, professional demeanor under stressful conditions working with a wide range of patient personalities.

REQUIREMENTS

KNOWLEDGE, SKILLS AND ABILITIES

Benefits :

New England Cancer Specialists offers competitive pay and benefits to our employees. Benefits include medical, prescription, dental, vision and life insurance. Short Term and Long-Term disability insurances. Other benefits include tuition reimbursement, Paid Time Off, with an additional 10 Company paid holidays as well as employee discounts.