Teller

Teller Position

What We Can Offer You :

Career growth promotional opportunities Incentive program based on performance Paid Time Off (PTO) Paid holidays for full time / part time employees Health, dental, vision 401k match and life insurance Employee assistance program Tuition assistance program (full time) Financial coaching and benefit guidance Floating cultural holiday Family focused benefits (paid parental leave, adoption assistance, infertility services) Retirement plan Employee stock purchase plan

The Teller is responsible for contributing to the overall success of a retail banking center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas. This position's work schedule involves occasional evenings / Saturdays, temporarily working at other assigned banking center locations based on staffing needs.

Position Responsibilities

• Customer Experience
• Introduce and refer customers to the platform through routine interactions
• Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc.
• Perform routine customer requests
• Must successfully complete Comerica's Teller Training Program
• Follow company policies and procedures, regulations and security procedures, and completes necessary documents
• Use the provided electronics to document all transactions during their shift
• Reconcile all transactions during and at the end of their shift
• Maintains customer confidence and protects bank operations by keeping information confidential
• Resolve basic customer complaints
• Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed
• Marketing Activities
• Complete assigned daily planning activities
• Act as a digital ambassador to transition customers to digital solutions
• Provide for customer engagement by introducing customers to Comerica's products / services, digital solutions and addressing customer questions, e.g., how to use products and services and follows-up on a timely basis
• Operational Risk
• Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures
• Ensure compliance and completion of necessary compliance related training
• Adhere to all banking center risk assessment and compliance standards
• Control and mitigate losses by following policies and procedures
• Partnership
• Consistently impact the efforts that improve banking center collaboration
• Identify opportunities to add value to customers by introducing them to partners

Qualifications

Position qualifications :

Preferred qualifications :

About Comerica :

We are dedicated to investing in our employees' future. One of the ways we do this is to offer a comprehensive total rewards package designed to recognize and reward individual performance, as well as support health, well-being, development and security for our colleagues and their family. Total rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.