Facility Safety and Security Coordinator - Phoenix, AZ (FT, Back End Day)

Facility Safety And Security Coordinator

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Responsibilities

The Facility Safety And Security Coordinator is responsible for maintaining a safe and secure environment for all individuals, staff, and visitors. This role provides professional front-line security presence at facility entrances, welcomes and greets guests with warmth and respect, ensures adherence to safety protocols, and responds to incidents calmly and effectively. While the primary focus is on security functions, the Coordinator also brings the perspective of lived experience in recovery, using empathy and understanding to support a trauma-informed, recovery-oriented environment.

• Monitor entrances, exits, and facility grounds to ensure compliance with safety procedures.
• Support efforts to reduce the need for seclusion or restraint by building rapport and trust.
• Share lived recovery experience, when appropriate, to provide encouragement and inspire hope.
• Foster therapeutic alliances by modeling respect, dignity, and recovery-oriented behavior.
• Attend trainings, maintain required certifications, and participate in safety / security drills.
• Safely and effectively perform Safe Clinch patient restraint techniques, ensuring the safety and dignity of individuals and staff.
• Assist in crisis situations with calm, clear communication and peer-based support.
• Use trauma-informed, non-coercive interventions to de-escalate individuals in distress.
• Ensure adherence to facility policies regarding visitor access, contraband, and security screenings.
• Document all incidents accurately and completely in incident reports and electronic systems.
• Respond promptly and effectively to emergencies, incidents, or disturbances.
• Conduct regular patrols of interior and exterior areas to maintain a secure environment.
• Warmly welcome and greet individuals, staff, and visitors while fostering a safe and respectful environment.
• Perform other duties as assigned to support the mission of providing a safe, recovery-oriented environment.

Qualifications

What You'll Bring :

It would be great if you had :

What We Offer : Full-time only :

All employees (Pool, Part-time and Full-time) :

Connections Health Solutions is proud to be a Second Chance employer.

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.