Emergency Communications Officer

Job Description

Job Description

Job Summary :

Responsibilities include but are not limited to : answering enhanced 9-1-1 emergency and non- emergency calls for public safety services; radio dispatching of Sheriff, State Police, Fire and EMS units, and Animal Control Units; operating a Computer Aided Dispatch (CAD) System; in-depth interaction with DMV / NCIC / VCIN systems. Clearly and concisely communicating with citizens, deputies, other police officers, and county, state, and federal authorities on a one-to-one basis through a variety of means (radio, telephone, and teletype). Reading, following, and understanding written procedures and technical manuals which relate to the radios, computers, TDD lines and 9- 1-1 emergency systems. Ability to prioritize multiple calls in order of severity. File and record maintenance, filing alphabetically and chronologically, quality monitoring and review of all maintained warrants for complete information and accuracy, random reviews of CAD entries for correct information, quality assurance of all Communications Procedures and Policies for overall consistency, equipment monitoring, special projects, coverage for sick or vacation days, and performs other work as required.

Working (sitting) long hours while under emotional stress. Works a schedule of 12 hours rotating between day shift (7 : 00 a.m. to 7 : 00 p.m.) and evening shift (7 : 00 p.m. to 7 : 00 a.m.) every 28 days.

Performs any other duties as assigned by the Sheriff or his designee. Knowledge, skills, and abilities :

Must pass NCIC background check, has general computer skills and abilities, professional, efficient and organized, experienced with office processes, able to handle sensitive and / or explicate material in a mature and confidential manner, possesses excellent public relations skills, has the ability to manage, initiate, perform and / or oversee multiple tasks accurately and

consistently, has the ability to prioritize work assignments along with immediate unexpected requests for assistance.

Education and Experience :

High School graduate or equivalent. No experience necessary.

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