IT Support Specialist

Overview

Opportunity : IT Support Specialist

Provide technical support via remote control telephone and desk-side support. Manage incoming technical issues and service requests via our ticketing system contribute to technical knowledge base and work with department managers to support projects and operational needs.

Your Growth Path

IT Support Analyst - IT Senior Support Analyst - IT Support Manager

Your Focus

• Provide timely courteous and efficient customer service to internal and external users via telephone remote control and desk-side support.
• Track issues and requests in helpdesk software and communicate system issues to department managers.
• Perform installation of new computer systems peripherals software and network equipment.
• Troubleshooting of systems software and networks including endpoints / servers operating systems standard and hospitality specific software VOIP phone service and networking connectivity / equipment.
• Comply with standards of service established by IT to ensure quality customer service.
• Be available to work outside of an established schedule as needed to meet critical deadlines.
• Actively participate in special projects as assigned.
• Able to participate in 24 / 7 manager on duty emergency technical support program.
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits.
• Perform other duties as requested by management.

Your Background and Skills

HHM Hotels Benefits and Perks

Work Environment and Context

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.

Required Experience :

IC

Key Skills

Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1