Family Resource Coordinator School-Based Teletherapy Program

Job Description

Job Description

Salary : $55,000 $65,000

Role : Family Resource Coordinator

FLSA : Full Time | Salaried | Exempt

Location : Remote (Candidate must reside in Virginia) [Hampton Roads Area]

Why Join Virtual Peace of Mind (VPM)?

Transforming Access to Youth Mental Health through Virtual Care

Virtual Peace of Mind (VPM) is a fast-growing, fully remote private mental health practice dedicated to providing compassionate, evidence-based care across multiple states. Our mission is to empower clinicians with the flexibility, resources, and support they need to deliver exceptional care while advancing equitable mental health access for all.

Role Overview :

The Family Resource Coordinator serves as the primary liaison between families and the Virtual Peace of Mind (VPM) clinical team, ensuring that every student receiving school-based teletherapy has the family support, access, and communication necessary for successful outcomes. This role focuses on enhancing family engagement, eliminating access barriers, and coordinating culturally and linguistically appropriate resources to meet the needs of diverse households across the state.

Working under the direction of the Clinical Director, the Family Resource Coordinator will oversee onboarding for families, provide navigation support for consent, scheduling, and tech readiness, and ensure alignment with FERPA / HIPAA compliance standards. This role is essential to the programs success in reaching students who may not traditionally have access to mental health care.

Key responsibilities include but limited to :

• Family Engagement & Communication

Serve as the primary point of contact for families engaging in VPMs school-based teletherapy services.

Assist families with navigating the telehealth platform, troubleshooting technical access issues, and ensuring readiness for virtual sessions.

Maintain and distribute family-friendly mental health education materials, including handouts, webinars, and community resources.

Ensure all family-facing communications meet HIPAA and FERPA requirements.

Collect feedback from families and summarize key insights to inform program improvements.

Other duties as assigned.

Qualifications & Experience :

Bachelors degree in Social Work, Psychology, Human Services, Public Health, or a related field required.

Minimum of 3 years of experience working with families in education, behavioral health, or community-based services.

Strong interpersonal and communication skills, with the ability to build trust and rapport with families from diverse cultural and linguistic backgrounds.

Understanding of FERPA, HIPAA, and family confidentiality practices.

Compensation & Benefits :

Benefits :

10 days of PTO annually

What Makes VPM Different - Our Values!

Equal Employment Opportunity (EEO) Statement : VPMis an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, veteran status, or any other legally protected characteristic.

ADA Accommodation Statement : VPMis committed to providing reasonable accommodations for qualified individuals with disabilities and applicants with disabilities. If you require an accommodation to complete the application process, participate in an interview, or perform essential job functions, please contact HR atdavidgulleyhr@avirtualpeaceofmind.comto request assistance. All accommodation requests are handled confidentially and in accordance with applicable law. If qualified for a role, our talent acquisition team will contact you. Please only reach out if accommodation with the application / interviewing process is required.

Employment Eligibility & Compliance : All offers of employment are contingent upon the successful completion of a background check, verification of licensure (as applicable), and eligibility to work in the United States without company-sponsorship.

VPM complies fully with all applicable federal, state, and local laws governing nondiscrimination, confidentiality, and data privacy, including HIPAA, FERPA, and state-specific clinical / employment regulations.