Club General Manager

Club General Manager

Lead a team to deliver Planet Fitness’s “Judgment Free” member experience while driving club profitability.

Responsibilities

• Create and maintain a welcoming atmosphere for all members, prospects, and guests.
• Recruit, hire, train, and develop a high‑performing team of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
• Schedule team members and ensure all shifts are covered.
• Lead by example and coach direct reports to align with PF values and goals.
• Administer weekly employee payroll.
• Resolve employee issues with diplomacy and professionalism.
• Escalate member, staff, and club issues to the Area Manager.
• Manage front‑desk activities : answer phones, check members in, facilitate tours and new‑member sign‑ups, and handle member requests.
• Oversee cleanliness and maintenance of the facility and ensure member safety.
• Communicate equipment repair needs promptly.
• Manage marketing efforts by training the team on all promotions.
• Authorize expenditures and refunds; make daily bank deposits when applicable.
• Prepare all HR‑related forms and send them to Corporate Payroll.

Qualifications & Requirements

Physical Demands

Mission Statement

Planet Fitness strives to create a fun and respectful environment where our motivated team can learn, grow, and deliver the Judgment Free experience to all members.

Job Benefits

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.

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