Contact Center Data AnalystExpertHiring • Hermitage, PA, United States
Contact Center Data Analyst
ExpertHiring • Hermitage, PA, United States
1 day ago
Job type
- Full-time
Job descriptionDevelop and maintain visual dashboards in Power BI and Excel for daily reporting in Contact Center Management. Compile data from daily reports and update visual reports in a timely manner. Review data and analytics to produce performance reporting for the Contact Center team and executive leadership. Study trends and analyze data to drive improvements and efficiencies. Assist in developing reporting that drives monitoring and operational efficiency. Maintain daily reporting from the Mitel phone system and other digital applications, providing an overview of key performance metrics and key risk indicators to leadership. Assist in developing digitized reporting using Power BI to compile data derived from Contact Center and digital applications. Maintain data accuracy and integrity during data manipulation and merging steps. Assist management with maintaining existing procedures related to daily reporting and produce new procedures under guidance. Troubleshoot issues related to the digital support systems utilized in the Contact Center. Work closely with IT and / or external vendors to resolve issues. Serve as a back-up liaison between Information Technology, vendors, project management, and Contact Center leadership. Assist in testing digital system upgrades, patches, changes, and system maintenance. Create, edit, delete, and monitor user account permissions for various Contact Center digital systems. Perform other related duties and projects as assigned. Engage in risk management by understanding, reporting, responding to, managing, and monitoring risks encountered daily. Adhere to regulatory laws and guidelines as part of compliance with F.N.B. Corporation's risk management program. Excellent communication skills, both written and verbal. Excellent customer service skills. Excellent organizational, analytical, and interpersonal skills. Ability to work and multi-task in a fast-paced environment. Detail-oriented. Intermediate level in MS PowerPoint, MS Word, MS Excel, and Power BI. Contact Center reporting experience required. Banking Contact Center reporting work experience preferred.
Job Description
- Join a digitally driven financial leader with over $50 billion in assets and a legacy of innovation since 1864.
- Be part of a company recognized for its award-winning digital banking solutions and strong community partnerships , including with the Pittsburgh Penguins .
- Thrive in a culture that values career growth, teamwork, and cutting-edge technology in financial services.
- Make an impact at a top regional bank known for its stability, community focus, and forward-thinking leadership
If this sounds interesting, let's talk! Job Type : Full Time
Location : Hermitage, Pennsylvania
Pay : Great Pay
Job Description
What you will be doing :
Experience you will need :
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days
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Contact Center Data Analyst • Hermitage, PA, United States
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