DHS DIVISION MANAGER

DHS Division Manager

The DHS Division Manager provides strategic leadership and operational oversight for a major division / office within the Arkansas Department of Human Services. This role is responsible for managing human service programs, ensuring regulatory compliance, coordinating interagency collaboration, and directing initiatives that improve the well-being of Arkansans. The Division Manager leads multidisciplinary teams, establishes priorities, and ensures effective service delivery to meet the needs of clients and communities.

The Division Manager leads strategic planning, policy development, and program execution. Manages operations including budgeting, staffing, risk management, and compliance with state and federal regulations. Supervises high-level administrative and program staff; delegates responsibilities to ensure efficient service delivery. Analyzes performance metrics, service gaps, and emerging issues to inform upper leadership. Represents the division / office in executive-level meetings, legislative hearings, and public forums. Ensures continuous quality improvement initiatives are implemented and sustained. Oversees the development of training programs, workforce development initiatives, and succession planning. Directs crisis response and emergency preparedness initiatives. Coordinates with DHS executive leadership to align division / office goals with department-wide strategic objectives.

Knowledge of personnel policies and labor laws, strategic planning, and public sector frameworks. Knowledge of state and federal laws and regulations governing human services and public administration, principles of fiscal management, and resource allocation. Ability to develop partnerships, lead large and diverse teams, and evaluate programs. Ability to communicate effectively with diverse communities, develop and coordinate financial plans, and make sound decisions under pressure. Skilled in time management, organization, and problem solving.

At least five years of experience in human services, public administration, program administration, or a related field, including two years in a leadership capacity.