Project Coordinator, Department of Surgery, Operations Management

Project Coordinator

Are you passionate about putting your skills toward improving healthcare? Are you looking to make a positive difference in the lives of patients and their families? Do you want to be a part of a dynamic and energetic team working alongside departmental and hospital leadership to shape the future of Mass General Brigham? Join our Department of Surgery (DOS) Operations Management team! The project coordinator is part of the DOS operations management team and reports to the Manager of Operations / Projects. This team is responsible for managing and providing support and added value to all operations focused initiatives.

Principal Duties and Responsibilities :

Project Coordination : Schedules and coordinates project team meetings. Prepares agenda, materials, presentations and necessary equipment. Records and distributes minutes or notes and follow-up actions. Follows up with team members to ensure actions are completed according to timeline. Tracks and reports on project status and progress, identifies and resolves obstacles to ensure that project is on track with determined timelines. Collaborates with Manager and Sr. Project Manager to identify and schedule project deliverables, milestones and outcomes. Manages the day-to-day operational aspects of the scope of the project. Comprehensive project coordination of strategic initiatives : In conjunction with the Operations Team, helps to develop project work plans including identification of key stakeholders, deliverables, timelines and required resources for initiatives related (but not limited) to patient access, patient experience, OR cases, OR utilization, staff engagement, and clinical compliance. Partners with senior leaders and Directors within the Department to provide ongoing support Develops measurement and analytic strategies to monitor the outcomes of projects over time. Supports Operations Team data reporting through EPIC, Tableau, and other reporting tools, and provides division reporting support on an as needed basis Utilize standardized approaches, tools, and technology for internal consultancy

Communication : Prepare concise, creative, professional summaries of plans, as appropriate. Effectively present findings to all levels of staff, targeting the presentation towards the knowledge level and needs of the audience, including internal senior management, clinicians, and front-line staff. Work to ensure smooth information flow between involved parties Develop summary communication materials for executive level presentations, as requested. Encourages and engages others in discussion to build trust among team members by communicating 'early and often'.

Collaboration : Utilize rigorous project management tools to engage teams to participate in projects. Utilize strong coping and perceptivity skills in identifying the appropriate pace of change as well as awareness of stakeholder needs and incorporate that into planning and execution of initiatives. Supports Operations Team members on larger projects for the Department, including monthly Department of Surgery Operational Dashboards, goals scorecards, and providing additional support on individual projects when needed Proactively consider and evaluate complexities of projects.

Qualifications :

• 1-3 years' experience in the healthcare field.
• Bachelor's degree required. Preference in public health, healthcare management or related field. Master's degree a plus.
• Experience with computer systems required, including web-based applications and Microsoft Office applications which includes Outlook, Word, Excel, PowerPoint or Access.
• Knowledge of program / project manager tools, techniques and methodology.
• Superior organizational skills, with the ability to prioritize and manage multiple projects simultaneously.
• Ability to independently research complex issues and to succinctly synthesize and articulate findings for various audiences.
• Highly developed communication and interpersonal skills.
• Ability to work with senior management
• Individual must be assertive, and goal oriented with experience facilitating and staffing projects that involve multidisciplinary team members.
• Handles issues that are significant, complex, multidisciplinary, sensitive, political, and confidential.
• Initiative and ability to work independently and resolve problems.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.