Account RepresentativeRussell Tobin • East Syracuse, NY, US
No longer accepting applications
Account Representative
Russell Tobin • East Syracuse, NY, US
8 days ago
Job type
- Full-time
Job descriptionProvide superior follow up to distributors and sales managers Manage all account interactions via inbound phone Communicate with Distribution, including Service Managers and Parts counter personnel Collaborate with internal departments to resolve customer opportunities Actively participate in departmental Carrier Excellence Activities Ability to manage multiple reports and combine data from various sources Working knowledge of call center tools such as CRM (Customer Relationship Ability to handle between 60-70 phone calls / cases per day while maintaining a Working knowledge of SAP, Salesforce, PIC, and Windchill systems is desired. A background in Residential and Commercial HVAC applications, products, and Excellent customer service skills Strong written and oral communication skills Proficient in MS Office (specifically Word and Excel) Strong analytical skills, accuracy, and attention to detail Sense of urgency; strong organizational skills, and ability to handle multiple tasks at one Creative problem-solving skills Self-starter and well organized, able to multitask and prioritize work Adaptability and flexibility to seasonality and changing business demands are critical. No travel required Spanish language skills are a plus.
Job Description
Job title : Staff Tech / Customer Service
Location : East Syracuse, NY
Duration : 2 Years
Pay rate : $21 / hr - $22 / hour
Specific Responsibilities for this position include :
- Provide exceptional customer support to the distributor (including parts selection and
ordering, pricing and availability, expediting delivery, dispute resolution, and limited
technical support)
via telephone, and Cases to build strong business relationships; ensure a
positive customer experience.
Key Qualifications :
Management software) and phone tools (Salesforce experience preferred)
positive / responsive attitude with the customer
systems, and the ability to read basic technical drawings is desired.
time
Let me know if you have any questions.
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Account Representative • East Syracuse, NY, US
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