Housekeeper

A hotel housekeeping job involves maintaining high standards of cleanliness and comfort in all areas of a hotel, primarily guest rooms and public spaces. Key responsibilities include detailed cleaning tasks, restocking supplies, reporting maintenance issues, and providing courteous guest service.

Key Duties and Responsibilities :

Hotel housekeepers perform a wide range of tasks to ensure a welcoming environment for guests :

• Cleaning and Sanitizing Guest Rooms : This is the primary duty, involving sweeping, mopping, vacuuming carpets, dusting all surfaces (furniture, fixtures, high-touch areas like remotes and light switches), and cleaning windows.
• Bathroom Maintenance : Thoroughly cleaning and disinfecting toilets, sinks, showers, and tubs, and ensuring mirrors are streak-free.
• Linen Management : Stripping beds, changing linens, and making beds according to hotel standards. This also includes replacing used towels, bath mats, and washcloths.
• Restocking Supplies : Replenishing guest room amenities such as toiletries (soap, shampoo), coffee supplies, and general items like toilet paper and stationery.
• Waste Disposal : Emptying trash receptacles and replacing garbage bags in all areas.
• Public Area Upkeep : In some roles, housekeepers are responsible for cleaning common areas like lobbies, hallways, elevators, and public restrooms, which includes vacuuming, polishing surfaces, and ensuring a presentable appearance.
• Reporting and Communication : Identifying and reporting any maintenance issues, damages, or equipment malfunctions (e.g., a burnt-out light bulb, a broken faucet) to supervisors or the maintenance department. They also communicate room status (clean, occupied, dirty) to the front desk.
• Guest Interaction : Responding to guest requests and inquiries in a professional and timely manner, such as providing extra towels or an additional bed.
• Safety and Security : Following all health and safety protocols, handling lost and found items according to hotel procedures, and maintaining the confidentiality and security of guest rooms.

Required Skills and Qualifications :

Successful hotel housekeepers typically possess a mix of hard and soft skills :

Previous experience in housekeeping or a similar hospitality role is often preferred, but hotel will provide on-the-job training.