Deputy Program Manager

Deputy Program Manager

ManTech seeks a motivated, career and customer-oriented Deputy Program Manager to join our team in Washington, DC. This is a hybrid position with 4 days onsite and 1 day remote. The Desktop Support Services Deputy Program Manager (DPM) works closely with the Program Manager providing support for the DHS HQ desktop services operations and strategy. The DPM collaborates with the customer, responds to information requests, and facilitates activities to continually improve processes to gain cost efficiencies improving the values stream.

Responsibilities include but are not limited to :

• Provide program support for the Department of Homeland Security Desktop Support Service ensuring quality and efficiency across the activities and functions, developing, reviewing, and delivering products, artifacts, and outcomes meeting or exceeding customer requirements
• Provide guidance and leadership across the team overseeing activities, tracking progress, and ensuring quality deliver of support, services, and artifacts
• Responsible for the daily operation of the Desktop Support Services teams, HQ unclassified network infrastructure O&M, managing the daily activities, and responsible for developing and motivating staff
• Track, review, monitor, and act on performance metrics ensuring compliance with stated goals and outcomes, providing guidance and leadership to adjust for anomalies and incorporating key lessons learned into processes to continually improve
• Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring to track progress and ensure completion of required activities and training
• Coordinate, collaborate, and communicate clearly and concisely with stakeholders and team members; develop and present briefings to stakeholders and team members

Minimum Qualifications :

Preferred Qualifications :

Clearance Requirements :

Physical Requirements :