Sr. Program Manager (26547)

Job Req ID : 26547

About Supermicro :

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary :

The Managed Services Program Manager (PM) will lead the execution and enhancement of Supermicro's Managed-as-a-Service (MaaS) offerings within the Data Center Building Block Solutions (DCBBS) framework. This role requires hands-on leadership to coordinate cross-functional teams, ensure seamless IT service delivery across the lifecycle (provisioning to decommissioning), and drive customer satisfaction. The PM will leverage deep knowledge of IT service ecosystems and toolsets to deliver operational excellence, scalability, and compliance, contributing to Supermicro's leadership in managed services.

Essential Duties and Responsibilities :

Includes the following essential duties and responsibilities (other duties may also be assigned) :

Program Governance and Execution

• Oversee the end-to-end delivery of MaaS programs, including provisioning, monitoring, operations, migration, and decommissioning.
• Define and manage project scope, schedules, Service Level Agreements (SLAs), deliverables, and Key Performance Indicators (KPIs).
• Identify and implement scalable, secure, and interoperable tools (e.g., automation, monitoring, ticketing) to optimize service workflows.
• Ensure seamless integration of tools and processes for efficient service execution.
• Manage program budgets and resources to ensure cost-effective delivery.

IT Service Lifecycle Expertise

Tool Enablement and Ownership

o Provisioning : PXE, Ansible, Kickstart, Supermicro BIOS / IPMI Updater

o Monitoring : Prometheus, Grafana, Zabbix, SuperCloud Composer

o Operations : IT Service Management (ITSM) systems, ELK stack for logging, remote access tools

o Migration / Decommissioning : Checksum validators, disk wipe tools, license reclamation utilities

Customer Engagement and Communication

Cross-Functional Collaboration

Risk, Quality, and Compliance

Qualifications :

Licenses and Certifications Required

o Certifications in relevant tools (e.g., Ansible Certified Professional, Prometheus Certified Associate) to validate technical expertise.

o DevOps or cloud certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional DevOps Engineer) to support modern service delivery models.

Salary Range

$157,000 - $173,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.