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Retail Customer Experience Specialist

Retail Customer Experience Specialist

beBeeRetailAsheville, North Carolina, US
2 days ago
Job type
  • Full-time
Job description

Retail Customer Service Position Overview

This is a customer-focused role that requires strong communication and problem-solving skills. The ideal candidate will have excellent verbal and written communication skills and be able to work effectively in a fast-paced environment.

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

  • Key Responsibilities :

The Store Consultant consistently delivers a positive customer experience by anticipating customer needs, suggesting alternatives, and finding solutions. They are knowledgeable in all areas of the business, including print, signs & graphics, and shipping.

  • Takes orders, coordinates activities, and provides pricing and product information to customers.
  • Operates and maintains a wide variety of equipment and moves boxes and equipment as needed.
  • Stocks materials, manages the production queue and output, and completes assigned tasks based on priority.
  • People Skills

    The following are key people skills required for this position :

  • Follower : Follows instructions of supervisors and assists other team members in performing store functions.
  • Trainer : Assists in the training of store team members.
  • Service Skills

    The following are key service skills required for this position :

  • Consultative Behavior : Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need.
  • Product Expertise : Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate products and services.
  • Customer Focus : Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
  • Order Taking : Takes complex customer orders using order systems and provides accurate pricing information.
  • Package Preparation : Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
  • Equipment Operation : Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
  • Profit Skills

    The following are key profit skills required for this position :

  • Data Confidentiality : Ensures confidentiality of customer data and careful handling of documents, media, and packages.
  • Financial Transactions : Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change.
  • Equipment Maintenance : Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
  • Merchandising : Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
  • Self-Management Skills

    The following are key self-management skills required for this position :

  • Multitasking : Performs multiple tasks at the same time.
  • Continuous Improvement : Looks for opportunities to improve knowledge and skills within the retail Store.
  • Autonomy : Able to operate with minimal supervision.
  • Minimum Qualifications and Requirements

    The following are minimum qualifications and requirements for this position :

  • Education : High school diploma or equivalent education.
  • Experience : 6+ months of specialized experience.
  • Essential Functions

    The following are essential functions for this position :

  • Physical Ability : Ability to stand during entire shift, excluding meal and rest periods.
  • Lifting Ability : Ability to move and lift 55 pounds.
  • Bending / Twisting : Ability, on a consistent basis, to bend / twist at the waist and knees.
  • Communication Ability : Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
  • This is a high-energy role that requires strong customer service skills, attention to detail, and ability to multitask.

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    Customer Experience Specialist • Asheville, North Carolina, US

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