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Lab IT Support Engineer (11515-1 Collegeville, PA $$BONUS

Lab IT Support Engineer (11515-1 Collegeville, PA $$BONUS

ESRhealthcareCollegeville, Pennsylvania, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Experience level : Mid-senior Experience required : 7 Years Education level : Bachelors degree Job function : Information Technology Industry : Information Technology and Services Pay rate :   Total position : 1 Relocation assistance : No Visa sponsorship eligibility : No

Job Description :

  • Assist in maintaining existing computer infrastructure of 5000 PCs globally.
  • Image / onboard new computers into the domain and onto the network, and decommission them.
  • Secure and protect new and existing hardware.
  • Consult with the business as they require assistance with their equipment.
  • Troubleshoot and implement data flows for scientific instruments.

Technical / Functional Skills

  • Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity to laboratory software issues.
  • Background with End-user Computing or Desktop Support skills essential.
  • Break / Fix consists of 80% of a Lab Engineers workload.
  • Understanding of hardware components and networking concepts, such as network topography, VLANs, static / dynamic IPs, subnetting, IT / OT networks, and basic understanding of firewalls.
  • Familiarity with the OSI model and ability to troubleshoot different network layers.
  • Knowledge and understanding of Active Directory required.
  • D2D and / or project support.
  • AGILE ways of working necessary.
  • Background with computer security.
  • Previous experience with validated systems (GxP) a plus.
  • Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP).
  • Support for scientists in incident management, user support and coaching, and access management.
  • Testing and validation of computer software (complete tests in different environments, writing technical documentation).
  • Familiar with ticketing systems such as ServiceNow.
  • Microsoft Excel skills a plus.
  • In-depth knowledge in Microsoft OS including iOS and Linux a plus.

    • Additional Notes :

  • Please submit the candidate's resume in PDF format.
  • Please remove the candidate's LinkedIn URL from the resume; otherwise, the profile will not be considered.
  • Please note that TCS does not consider former full-time employees (FTEs) for rehire. Additionally, individuals who have previously worked at TCS as contractors must observe a minimum waiting period of six months before being eligible for re-engagement.
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    It Support Engineer • Collegeville, Pennsylvania, United States