Onsite Consultant

Overview

POSITION SUMMARY :

The Onsite Consultant provides professional and responsive service to onsite customers in environments such as production, mailroom, shipping and / or retail services. The Onsite Consultant interfaces with customers at all levels, meets customer requests and contract requirements, and performs duties across various functions including operating computers and equipment, moving boxes, stocking supplies, managing projects, completing forms, sorting papers, and following supervisor instructions. The Onsite Consultant delivers a positive customer experience using consultative skills to anticipate needs, suggest alternatives and provide solutions. This role works with minimal supervision and collaborates daily with customers, managers, team members and vendors to accomplish established objectives.

Employee Benefits :

• Competitive wages for both full and part time opportunities
• 401K plan with company match after 1 year
• Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.
• Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.
• Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.
• Sick time accrues 1 hour for every 30 hours worked.
• Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.
• 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.
• Paid parental leave for both moms and dads
• Adoption Assistance Program
• Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
• Valuable employee discounts on shipping, printing, and access to LifeCare / Lifemart that offers discount programs for items such as retail and auto purchases, day care services, health and wellness needs, real estate, mobile phone products, education, and more.
• Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.

GENERAL DUTIES AND RESPONSIBILITIES :

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Production

Shipping & Mailroom

Retail

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

ESSENTIAL FUNCTIONS :

Notes

Minimum Qualifications repeated in the original content were duplicated in the source; essential functions also duplicated later in the listing. This refinement consolidates the information while preserving all substantive requirements and complies with formatting guidelines. The following legal and policy statements are retained as provided by the client.

Additional Details :

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.

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Pay Transparency

Pay :

Notes on accommodations and fair chance hiring :

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including various fair chance laws. The existence of a criminal record is not an automatic bar to employment and will be considered case-by-case. If applying in Philadelphia, PA see local fair chance requirements.

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