Facilities Services Contract Manager

Facilities Services Contracts Manager

The Facilities Services Contracts Manager oversees all Facilities Operations & Maintenance contracted services, serving as the primary contact for contract strategy, administration, and vendor relations. Managing more than $7 million in contracts across 44 vendors, this role ensures services are delivered efficiently, compliantly, and in alignment with campus needs. Working in partnership with USNH Procurement, the Contracts Manager leads competitive bid processes, evaluates and selects vendors, and develops and negotiates service contracts. The position also handles contractor communications, resolves disputes, and ensures adherence to all applicable codes, including NFPA 101 Life Safety standards.

Job Duties / Responsibilities

• Develop and manage contract specifications, including service and commodity requirements, evaluation metrics for vendor proposals, and performance measures to ensure vendors meet UNH's needs and proactively inform the university of new or improved offerings.
• Coordinate communications between contractors and campus stakeholders, ensuring timely notices, effective issue resolution, and smooth contract execution.
• Review and approve baseline and incremental service invoices, ensuring accuracy and proper documentation of all costs in departmental software (AIM).
• Monitor and analyze contract usage trends, tracking pricing, frequency, and service locations to help managers make informed budgeting decisions and plan effectively for future procurement needs.
• Prepare routine and ad hoc analyses and reports to inform Facilities Operations & Maintenance leadership and stakeholders on contract composition, resource allocation, and alignment with departmental budgets and the Strategic Plan.

Customer Service

Minimum Qualifications :

Applicant Instructions : Applicants should be prepared to upload the following documents when applying online within the Resume / Cover Letter section of your application :

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

Location : Durham

Salary Grade : Exempt Staff 22