Access Center Supervisor

Access Center Supervisor

Under the direction of the Director of Patient Access the Access Center Supervisor manages the on-site Howard employed staff and serves as a liaison to Emerging Global Services Inc. staff. The Supervisor ensures that full registration protocols are followed. The Supervisor is the first escalation point to customer service concerns.

Duties :

• Conduct morning huddles
• Escalate scheduling or clinical concerns during the FPP ops huddle
• Audit access center staff to ensure they follow Ambulatory Access Guidelines and NAHAM full registration protocols
• Monitor referrals from Federally Qualified Health Center partners
• Report outstanding referrals to division Chiefs and Access Center Director
• Working with schedulers to manage and reduce pre-registration denials by following NAHAM Access standards
• Monitor Sharpen Access Dashboards
• Conduct training for entry level registration and scheduling staff
• Track KPIs for the Access Team

Qualifications :

Education : High School Diploma Required. Associate's degree, CHAA or CPC certification or equivalent preferred.

Experience : 3-5 years' experience in an Academic Medical Center. 1-2 years supervisory or team lead experience in an Academic Medical Center

Certification : National Association of Health Care Access Management (NAHAM) CHAA or CHAM eligible

Compliance Salary Range Disclosure Expected Pay Range : $70,000 to $75,000