Customer ServiceSales Representative

Benefits : 401(k) matching

Employee discounts

Flexible schedule

Benefits / Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Flexible Schedule

Job Summary

We are seeking a Customer Service / Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Interact with high volume of customers in store and provide excellent customer service

Qualifications

High school diploma / GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively