Automation Service Engineer

Job Description Summary

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find ground-breaking solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Position Summary

Are you a technical-savvy individual who enjoys meeting new customers and challenges? Do you have expertise in solving highly sophisticated electrical, mechanical systems or automated equipment? If so, this opportunity may be right for you.

Field-Based Automation Service Engineer – Boise, ID

BD Diagnostic is seeking a field-based Automation Service Engineer to provide on-site support in the Boise, ID area. This position is responsible for maintaining the relationship's success with an assigned set of customers to achieve the goals and objectives identified by the customer and BD. The individual will identify, evaluate, resolve, or raise customer difficulties and act as a customer advocate and liaison back into the BD organization. The role also provides on-site support to BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.

Duties and Responsibilities

• Onsite support for installing and servicing complex diagnostic laboratory automation instrumentation with minimal direct supervision. Respond to emergency customer requests via dispatch by the Technical Service Center and complete all assigned tasks in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
• Provide clear, timely, and effective communications to customers about service expectations, estimated arrival time, status of ongoing service activities, and service follow-up calls in support of BD Customer Experience (#CX) initiatives.
• Utilize troubleshooting techniques and analytical thinking skills to diagnose hardware / software issues, determine corrective action, and complete system repair.
• Upgrade systems to enable compatible software on all computers.
• Work independently, diagnosing and solving with schematics, diagrams, service manuals, and other user documentation.
• Play an active role in the maintenance and implementation of service documentation while regularly providing feedback to improve documentation efficiency within the lab automation field service organization.
• Complete the service documentation as required or as requested by other business functions in accordance with current GMP requirements.
• Report and document all customer complaints in appropriate systems of record for resolution and investigation.
• Lead trunk stock inventory within limits established by the Recommended Spare Parts Inventory list.
• Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates.
• Demonstrate good judgment in the utilization of company credit cards while adhering to expense levels within the established business guidelines.
• Maintain and use company vehicle as prescribed by fleet vehicle contractor requirements, including vehicle service maintenance, cleanliness, and organization at all times.
• Finish the administrative requirements of the position within expected timeframes.
• Provide on-call support per published schedules or on short notice, as required in support of business needs.
• Maintain and demonstrate a professional appearance at all times.
• Support an inclusive and diverse work environment.
• Adhere to current regulatory requirements, including HIPAA, OSHA, and FDA.
• Participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities.

Minimum Qualifications

Desired Qualifications

Physical Requirements

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, do what's right, hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.

Workplace and Benefits

We prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements, which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required.

Equal Opportunity Employer

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Salary Range

$26.10 – $43.00 USD Hourly

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