Senior Product Manager API Integrations & Technical Support

Job Description

Job Description

Job Title : Senior Product Manager – API Integrations & Technical Support

Location : Hybrid

Compensation : 50-60$ / Hr on C2C / 1099

Work Authorization : GC, USC

Position Summary

We are seeking a Senior Product Manager to lead the strategy, design, and execution of enterprise API integrations and technical support solutions across our healthcare payer ecosystem. This individual will play a key role in enabling secure, scalable, and standards-based interoperability between internal systems, provider networks, third-party platforms, and regulatory agencies.

This role demands a deep understanding of API lifecycle management, healthcare data standards (e.g., HL7, FHIR, X12), and enterprise integration strategies, combined with strong leadership and cross-functional collaboration skills. The ideal candidate will have experience delivering technical solutions in complex healthcare payer environments, with a focus on performance, reliability, and supportability.

Key Responsibilities

• Lead the product lifecycle for API integration capabilities — from strategy and roadmap definition through development, deployment, and ongoing support.
• Define and maintain API product specifications, data models, standards, and usage documentation to enable secure and consistent integrations across payer platforms.
• Partner with engineering, architecture, data governance, and business stakeholders to map source systems and data requirements to external and internal integration needs.
• Drive alignment between business requirements (e.g., provider access, claims integration, eligibility checks) and technical delivery, ensuring APIs meet the performance, security, and compliance needs of a healthcare organization.
• Collaborate with technical support teams to define and evolve API error handling, monitoring, versioning, and issue resolution protocols.
• Lead technical support strategy for APIs, ensuring partners and developers have the tools, documentation, and guidance needed for successful integration.
• Work with analytics and engineering teams to analyze API usage patterns, identify performance issues or opportunities, and define KPIs for platform reliability and customer satisfaction.
• Facilitate cross-functional planning and agile execution, including backlog grooming, sprint prioritization, and go-to-market readiness.
• Support enterprise interoperability and compliance initiatives (e.g., CMS Interoperability Rule, TEFCA) by managing APIs and integrations aligned with regulatory requirements.

Required Qualifications

Education

Preferred Experience