Sales Coordinator

Sales Coordinator

The Sales Coordinator plays a pivotal role as the backbone of the Sales Team, acting as the crucial link between the Sales Office and Operations Teams. This position demands high levels of self-motivation, requiring proactive initiative to ensure accurate Banquet Event Orders (BEOs), timely communication with the Sales Team and Guests, and successful selling and booking of smaller market-segment events. Additionally, the Sales Coordinator is responsible for fostering relationships with community partners, engaging with guests within the venue, and ensuring flawless execution of events.

Responsibilities :

• Obtain high attention to detail on Banquet Event Order (BEO) information within set timeframes, ensuring accuracy and completeness.
• Collaborate closely with Operations Teams to ensure BEOs align with operational requirements, including room capacities, floor plans, and other crucial details.
• Ensure BEOs accurately reflect financial information such as room minimums and charges, and efficiently manage Direct Billing clients for timely payment.
• Act as the primary point of contact on busy days, overseeing event set-up, greeting guests, and ensuring flawless event execution.
• Effectively manage multiple events simultaneously, providing seamless support to guarantee smooth event and catering operations.
• Conduct thorough spot checks on Front of House (FOH) and Back of House (BOH) execution, ensuring impeccable room set-ups, food presentation, and service timing.
• Maintain detailed balance in event financials, regularly reviewing and reconciling financial reports.
• Demonstrate a deep understanding of event packages, catering options, venue capacities, and sales reporting.
• Manage time efficiently in a high-volume environment, maintaining prompt communication with team members and guests.
• Foster positive guest relationships throughout the booking process, prioritizing guest satisfaction and promptly addressing any concerns with care and professionalism.
• Cultivate strong relationships with sales team members, other departments, and venue leaders, exhibiting a collaborative attitude and readiness to assist when needed.
• Participate actively in weekly sales team meetings and adhere strictly to company image grooming and attire guidelines outlined in the SOP Manual.

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