Talent.com
Patient Services Associate - New London - Full-Time - Bilingual (Spanish & English) - $21 / hr

Patient Services Associate - New London - Full-Time - Bilingual (Spanish & English) - $21 / hr

Community Health CenterNew London, CT, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Job Description

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

Role and Responsibilities

Patient Experience :

  • Provide exceptional customer service to all patients, visitors and callers
  • Oversee the safe, efficient, and comfortable atmosphere of the reception area
  • Greet patients and other visitors to the agency and assist them as appropriate
  • Review schedules daily to ensure accuracy and fill appointment opportunities
  • Schedule and reschedule appointments in accordance with CHC scheduling guidelines
  • Collect, verify, update and document patient demographics, insurance information and forms
  • Reconcile patient visits daily

Insurance :

  • Verify active insurance coverage and status and update information as necessary
  • Collect patient payments, balances and copays
  • Assist patients with payment plans / sliding fee applications, and ensure applications are up-to-date
  • Complete end of day reporting and ensure records balance
  • Phones :

  • Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
  • Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
  • HIPAA :

  • Consistently ensure and maintain patient confidentiality
  • Other :

  • Escalate concerns to site leads / Operations Manager and offer suggestions for improvement
  • Supports manager in monitoring inventory of supplies for the office
  • Meet and exceed assigned individual and departmental goals
  • Other duties and projects as assigned
  • Qualifications

  • Associates degree, medical office or medical assistant degree required
  • Bilingual skills, Spanish speaking, Required
  • Exceptional customer service skills
  • Excellent verbal and written communication skills
  • Proven ability to multi task
  • Problem solving and critical thinking skills
  • Excellent organizational skills
  • Healthcare experience in Medical, Dental, or Behavioral Health preferred
  • Experience with Microsoft Power Point, Excel, Word, preferred
  • Physical Requirements / Work Environment

  • Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays
  • Minimal physical effort. Must be able to operate computer and telephone continuously
  • Regular regional travel as necessary
  • Community Health Center Company Benefits for Full-Time Employees :

  • For Health & Wellness
  • Medical plans with Health Spending and Flexible Spending Accounts

  • Health Reimbursement Arrangement Accounts
  • Dental and Vision Plans
  • Wellness Incentive Program
  • Life and Disability Insurance
  • Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.
  • For Financial Success
  • 403(b) plan with a discretionary company match after 1 year of employment.

  • For Great Work Life Balance :
  • Paid time off

  • Paid Parental Leave
  • Paid holidays
  • Employee Assistance Programs
  • For Professional and Educational Advancement :
  • Tuition Reimbursement

    Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.

    Organization Information :

    The Moses / Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses / Weitzman Health System was built.

    Location :

    Community Health Center of New London

    City : New London

    State : Connecticut

    Time Type : Full time

    Create a job alert for this search

    Patient Service Associate • New London, CT, US

    Related jobs
    • Promoted
    Seasonal Tax Associate - Local

    Seasonal Tax Associate - Local

    IntuitNorth Scituate, RI, United States
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,940 per week in New London, CT

    Travel Physical Therapist (PT) - $1,940 per week in New London, CT

    AlliedTravelCareersNew London, CT, US
    Full-time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Physical Therapist (PT) in New London, Connecticut, 06320!. Client in CT seeking Physical Therapist : Outpatient / Clinic.We a...Show moreLast updated: 30+ days ago
    • Promoted
    ObGyn

    ObGyn

    CompHealthNew London, Connecticut, US
    Full-time
    ObGyn physician job in Connecticut : New London is a coastal Connecticut city.Its Historic Waterfront District is the hub of creative energy that gives the city its top ten rating among creative co...Show moreLast updated: 23 days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,813 to $1,986 per week in Water Mill, NY

    Travel Physical Therapist (PT) - $1,813 to $1,986 per week in Water Mill, NY

    AlliedTravelCareersWATER MILL, NY, US
    Full-time
    AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified Physical Therapist (PT) in WATER MILL, New York, 11976!. Job Description & Requirements.Physical Therapist - Outpati...Show moreLast updated: 5 days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,806 to $2,006 per week in New London, CT

    Travel Physical Therapist (PT) - $1,806 to $2,006 per week in New London, CT

    AlliedTravelCareersNew London, CT, US
    Full-time +1
    AlliedTravelCareers is working with Jackson Therapy Partners to find a qualified Physical Therapist (PT) in New London, Connecticut, 06320!. Looking for a change of scenery and a chance to help othe...Show moreLast updated: 30+ days ago
    • Promoted
    Internal Medicine

    Internal Medicine

    The Inline GroupSouthampton, New York, US
    Full-time
    Internal Medicine physician job in New York : The Inline Group -.Hours : Site specific : 36 hours required for full-time work. Typical clinic hours are Monday - Friday 8 : 30AM - 5PM.Some sites may be up...Show moreLast updated: 23 days ago
    • Promoted
    Neurology

    Neurology

    Weatherby HealthcareSouthampton, New York, US
    Full-time
    Neurology physician job in New York : Weatherby Healthcare is currently seeking a Neurology Physician in NY.Interested? Give Weatherby a call today and speak with one of our specialty-specific cons...Show moreLast updated: 23 days ago
    • Promoted
    Travel Physical Therapist (PT) - $2,013 to $2,213 per week in Water Mill, NY

    Travel Physical Therapist (PT) - $2,013 to $2,213 per week in Water Mill, NY

    AlliedTravelCareersWater Mill, NY, US
    Full-time +1
    AlliedTravelCareers is working with Jackson Therapy Partners to find a qualified Physical Therapist (PT) in Water Mill, New York, 11976!. Looking for a change of scenery and a chance to help others?...Show moreLast updated: 30+ days ago
    • Promoted
    Physician (MD / DO) - Gastroenterology - $500,000 to $525,000 per year in Amagansett, NY

    Physician (MD / DO) - Gastroenterology - $500,000 to $525,000 per year in Amagansett, NY

    LocumJobsOnlineAmagansett, NY, US
    Full-time
    LocumJobsOnline is working with CompHealth to find a qualified Gastroenterology MD in Amagansett, New York, 11930!.Come practice in Hampton Bays, a hamlet and census-designated place in the Town of...Show moreLast updated: 30+ days ago
    • Promoted
    Gastroenterology

    Gastroenterology

    CompHealthAmagansett, New York, US
    Full-time
    Gastroenterology physician job in New York : Come practice in Hampton Bays, a hamlet and census-designated place in the Town of Southampton in Suffolk County, on Long Island, in New York.It is cons...Show moreLast updated: 23 days ago
    • Promoted
    Patient Services Associate - Old Saybrook - Full Time - Bilingual (English & Spanish) - $21.00 / hr

    Patient Services Associate - Old Saybrook - Full Time - Bilingual (English & Spanish) - $21.00 / hr

    Community Health CenterOld Saybrook, CT, US
    Full-time +1
    The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, profession...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $2,157 per week in Water Mill, NY

    Travel Physical Therapist (PT) - $2,157 per week in Water Mill, NY

    AlliedTravelCareersWater Mill, NY, US
    Full-time
    AlliedTravelCareers is working with Prime HealthCare Staffing to find a qualified Physical Therapist (PT) in Water Mill, New York, 11976!. Prime HealthCare Staffing, a national health care staffing ...Show moreLast updated: 27 days ago
    • Promoted
    Patient Services Associate - Groton - Full-Time - Bilingual (Spanish & English) - $21.00 / hr

    Patient Services Associate - Groton - Full-Time - Bilingual (Spanish & English) - $21.00 / hr

    Community Health CenterGroton, CT, US
    Full-time +1
    The Moses / Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Tech - $3,144 per week in New London, CT

    Travel CT Tech - $3,144 per week in New London, CT

    AlliedTravelCareersNew London, CT, US
    Full-time
    AlliedTravelCareers is working with Advantis Medical Staffing to find a qualified CT Tech in New London, Connecticut, 06320!. Advantis Medical, the #1 rated travel nurse agency, is currently seeking...Show moreLast updated: 3 days ago
    • Promoted
    Travel CT Tech - $2,974 per week in New London, CT

    Travel CT Tech - $2,974 per week in New London, CT

    AlliedTravelCareersNew London, CT, US
    Full-time
    AlliedTravelCareers is working with Triage Staffing LLC to find a qualified CT Tech in New London, Connecticut, 06320!.Travel Radiology : CT Tech New London. Shift Details : 8H Days (7 : 00 AM-3 : 30 PM...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,883 per week in New London, CT

    Travel Physical Therapist (PT) - $1,883 per week in New London, CT

    AlliedTravelCareersNew London, CT, US
    Full-time
    AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Physical Therapist (PT) in New London, Connecticut, 06320!. Travel Rehab : Physical Therapy New London.Shift Details : 8H ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Tech - $3,230 per week in New London, CT

    Travel CT Tech - $3,230 per week in New London, CT

    AlliedTravelCareersNew London, CT, US
    Full-time
    AlliedTravelCareers is working with Coast Medical Service to find a qualified CT Tech in New London, Connecticut, 06320!. Coast Medical Service is a nationwide travel nursing & allied healthcare...Show moreLast updated: 30+ days ago
    • Promoted
    Cardiology

    Cardiology

    CompHealthGreenport, New York, US
    Full-time
    Cardiology physician job in New York : This amazing Long Island community has gorgeous waterfronts, vineyards, many boutiques, and local food options as well as one of the prettiest neighborhoods o...Show moreLast updated: 23 days ago