Job Coach

TITLE : Job Coach

PROGRAM : Day Services

REPORTS TO : Director of Day Services

FLSA STATUS : Exempt

DATE : November 2025

Inclusive. Innovative. Open-Hearted.

We are Care Champions. A team of adaptable, collaborative, diverse, mission-driven individuals with a passion for purposeful innovation and service excellence. Our community commits itself to being inclusive and welcoming as we put the whole person at the center of everything we do.

Hours / Schedule : Monday- Friday, 8 am - 4 pm,

On- site position

Field work required with mileage reimbursement; company vehicle available for use.

Summary

As a Job Coach at Incompass Human Services, regular interaction with our participants is essential. You will build strong relationships, identify strengths and professional development areas, and empower the individuals to succeed in the workplace. The Job Coach provides job-specific training and individualized coaching to people supported by Incompass Human Services to help them achieve success in community-based employment. This includes providing on-the-job support, teaching workplace skills, ensuring accommodations are in place, assisting with personal care as needed, and helping individuals work toward their goals as outlined in their Individual Support Plans and related documents. The Job Coach is also responsible for maintaining accurate documentation.

Essential Job Functions

• Provide individualized job coaching and workplace support that fosters skill development, independence, and confidence in alignment with each person's employment goals.
• Plan, develop, and implement individualized job coaching strategies for multiple employees by identifying what motivates the individuals and help them utilize that motivation in the workplace
• Provide support and coverage for employment worksites as assigned, ensuring that individuals' needs and goals are consistently addressed. Driving to various job locations and community sites as needed to provide on-site support.
• Conduct job development and job search activities directed toward positions that match the interests and uniqueness of the participants served, following the principles of Supported Employment (SE). Assist in the completion and implementation of Employment Portfolio materials, including situational and community work assessments, to help individuals strengthen their readiness for community employment.
• Collaborate with the marketing and finance departments to support existing business partnerships by providing on-site coaching and oversight once opportunities have been established. Responsibilities include tracking data, maintaining communication with worksites, and ensuring quality support for individuals in group and individual employment settings.
• Document and update all documents, assessments and other participant interactions in the appropriate systems (AWARDS, HCSIS, etc.)
• In collaboration with each participant's team, design, implement and document support plans to enhance the independence of participants in their employment settings. The ultimate goal is competitive integrated employment for all participants interested in working.
• Remain informed about current Labor Laws and benefits guidelines. Assist participants in obtaining information about their rights as an employee, benefits (e.g., SSI, Medicaid, Etc.) and how they will be affected by employment. Help clients to access benefits counseling when making decisions about changes in work hours and pay.
• Oversee quality control measures for all employment placements. Ensure quality of participants' work performance through monitoring, feedback, adjustment of techniques, Task Analysis, assistive or adaptive technology, etc.
• In conjunction with the Clinical Team, actively participate in interventions, providing positive, knowledgeable support to staff and managers, ensuring behavior support plans and crisis plans are followed.
• Complete incident, restraint and accident reports in a manner which clearly identifies all components of the intervention and in accordance with regulatory expectations. Complete all other required documentation required by the agency and external regulatory agencies, focusing on providing complete, relevant, accurate and quality information.
• Provide personal care and assistance to participants consistent with both their physical needs and defined support plans. Ability to adapt and make adjustments to techniques based on functional abilities and limitations.
• Participate in relevant meetings, actively participating and contributing to overall goals of the department and participants supported.
• Maintain positive, external stakeholder relations and present participants and the agency in a professional manner.
• Provide transportation for participants using personal vehicle as needed.
• Serves as an active, contributing problem solving member of the agency team. Acts in a manner consistent with organizational values, program mission and service delivery goals. Serves as a resource and role model for staff.
• Serves as Mandated Reporter as required by the Disabled Persons Protection Commission.
• Other duties may be assigned as needed.

Supervisory Responsibilities

None

Qualifications

To perform this job successfully the incumbent must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable applicants with disabilities to perform essential job functions.

Education and Experience

Certificates, Licenses, Registrations

Computer Skills

Incumbent must be computer literate and have demonstrated proficiency in the use of email and the Internet. Must have advanced skills in EXCEL, WORD, Power Point and remote technology (i.e. ZOOM).

Analytical Skills

Must have demonstrated ability to problem-solve, handle emergencies, meet deadlines, work remotely when necessary and successfully manage multiple projects simultaneously.

Language Skills

Mastery of the English language required as demonstrated by the ability to read and write instructions; ability to read, analyze, and interpret legal documents, field journals, financial reports, technical procedures, policy / procedure manuals and government regulations. Ability to comprehend and follow verbal / written instructions. Strong interpersonal skills and the ability to respond to common inquiries or complaints from participants, families, regulatory agencies or the general public. Ability to write reports, business correspondence and procedures and effectively present information to senior management . Ability to effectively facilitate meetings in both face-to-face and remote modalities.

Physical Demands

The physical demands described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable participants with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk, sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. While performing the duties of this job the incumbent is occasionally exposed to outside weather conditions when traveling. The noise level in the work environment is usually moderate. The employee is expected to engage in appropriate, professionalism in both face-to-face and remote interactions. The employee must have home internet capabilities to support remotely working when necessary and appropriate.

This job description is not all inclusive and does not state or imply that these are the only duties / responsibilities to be performed by the incumbent. The incumbent is required to follow / perform any other job-related instruction / duty / project as directed by the Board of Directors or the CEO.