Financial Counselor II (Wilson County Hospital)

Vanderbilt University Medical Center

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Job Summary

Ensure all claims have been reviewed for proper documentation and signatures. To review insurance information is correct and O / P insurance is verified for accuracy. To request payment for deductibles / co-pays for all O / P's and review for any areas of incompleteness.

Key Responsibilities

Pull daily census, whether inpatient or outpatient. Verifying insurance benefits verification and documenting on the account. Utilize online tools and payer websites for pricing and contracts. Verifying that all pre-certifications have been done with the insurance. Work directly with case management. Review benefits and payment / deductible / copay with the patient. Offer charity application as needed. Collect money and / or secure payment via phone or in person. Set up payment plans and provide receipt. Obtain patient signatures on forms for Medicare : IMMs and MOONs and scan into electronic record. Resolve billing issues for online inquiries, walk ins, and call in patients. Escalate settlement offer, complaints, and unresolvable issues to leadership.

Technical Capabilities

Insurance Regulatory Knowledge (Intermediate) : Demonstrates knowledge of the appropriate rules and regulations for insurance policies, claims, payment and coverage. Ability to interpret and explain rules and regulations that are ambiguous or unclear. Communication of Results (Intermediate) : Communicates results and recommendations to customers in a concise and non-technical format. Clearly states implications and potential next steps. Presents analysis, ideas, and findings using the appropriate data visualization and presentation tools [such as Word, Excel, Tableau, and PowerPoint]. Problem Solving (Intermediate) : Uses critical thinking and process improvement i.e. coaches and mentors development of problem statement, describes current state, identifies root causes, creates future state, coaches and mentors development of solutions and action plans with a sustainability plan. Applies appropriate tools to address issues.

Core Accountabilities

• Organizational Impact : Performs non-routine tasks that significantly impact team's performance with minimal guidance.
• Problem Solving / Complexity of work : Conducts research and analysis to solve some non-routine problems.
• Breadth of Knowledge : Applies broad job knowledge and has basic job skills in other areas.
• Team Interaction : Provides informal guidance and support to less experienced team members.

Core Capabilities

Supporting Colleagues : - Develops Self and Others : Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships : Seeks to understand colleagues' priorities, working styles and develops relationships across areas. - Communicates Effectively : Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services : - Serves Others with Compassion : Invests time to understand the problems, needs of others and how to provide excellent service. - Solves Complex Problems : Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support : Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality : - Performs Excellent Work : Checks work quality before delivery and asks relevant questions to meet quality standards.- Ensures Continuous Improvement : Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.- Fulfills Safety and Regulatory Requirements : Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability : Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work / service. - Stewards Organizational Resources : Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions : Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas : Willingly proposes / accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology : Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change : Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications

Responsibilities : Relevant Work Experience Experience Level : 1 year Education : High School Diploma or GED Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE / Vets / Disabled.