Regional Operations Team Lead

Job Description

Job Description

Play Your Part In Our Team Succeeding!

Working under the supervision of the Support Team Expert Department Manager / s, the Support Team Lead will be primarily responsible for helping guide our termite support team as well assist in communication with our Termite Field Experts. The Support Team Lead will also serve as a liaison with our customer service team in Textline and Slack as well as monitor the voicemail inbox, in addition to operational tasks within the Call Center as needed. The Support Team Lead must maintain exceptional leadership skills amongst the team customer service as a representative of Moxie culture.

Core Responsibilities :

Ability to identify, assess, and resolve customer and team member concerns in a timely fashion.

Can coach and train team members on procedures and company values

Ability to learn and operate within multiple software systems and communicate cross departmentally

Effectively communicate with coworkers, customers and management

Essential Job Requirements :

On a Daily Basis :

Manage Termite Field Expert Communications

Manage Termite routes for inspections, installs, removals, reservices, WDI, etc.

Assist customers with Termite inquiries

Monitor support team productivity

Respond to questions and concerns from team members

Other Responsibilities :

When applicable participate in cross training within other CC departments

Assist with non recurring tasks as needed

Occasional customer data entry update tasking

Provide feedback in order to improve processes when prompted

Qualifications

At least three years of customer service experience is preferred

Previous experience in a supervisory role preferred.

Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets

Become an expert at PestRoutes - our CRM

Excellent communication, interpersonal and team management skills

About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

We’re more than just a pest control company!

What We Live By

Do The Right Thing

We believe in striving to do the right thing because we genuinely care about our customers

Be Kind

We think kindness is contagious, and we believe small gestures can have a big impact.

Be The Solution

It’s an understatement to say we take pride in our work. We live by the motto : “If a thing is worth doing, it’s worth doing well.”

Keep Improving

Because we care about helping our customers, we take our job knowledge seriously.

Company Perks

At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include :

Award-winning workplace – Named a Top Place to Work since 2021

Comprehensive benefits – Medical, dental, vision, and more

401(k) & Roth IRA – Because your future matters

Paid Time Off – Work-life balance is important to us!

Monthly company events & recognition programs

Service projects – Be part of something bigger than just a job

AAP / EEO Statement

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.