Front Desk Agent

Job Description

Job Description

Front Desk Agent – Anchorage By The Sea

Location : Ogunquit, ME

Job Type : Full-Time

Compensation : $18 per hour

Job Overview

Anchorage By The Sea is seeking a customer-focused Front Desk Agent to join our team. This role is responsible for guest registration, managing reservations, and providing guests with information about the hotel and surrounding area. If you excel in customer service and have previous experience in a service-related role, we encourage you to apply.

Responsibilities

• Manage online, phone, and in-person room reservations in a fast-paced environment
• Communicate relevant shift information to the next shift and direct supervisor
• Welcome guests, process check-ins and check-outs, distribute room keys, and explain hotel amenities
• Process payments and resolve any discrepancies
• Address guest concerns and complaints in a professional and timely manner
• Provide guests with information about local attractions and amenities
• Collaborate with team members to ensure guest accommodations meet hotel standards and special requests are fulfilled
• Maintain a clean, organized, and well-functioning workstation
• Follow training procedures and adhere to standard operating procedures
• Perform additional duties as assigned by management

Requirements

Preferred Qualifications