Front Desk Agent Full Time)

Job Description

Job Description

Overview

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of Guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts, Woodside, California Wellness Retreat, and Dallas Ft. Worth Texas Guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

Responsibilities

Our Guest Relations Advisors are excited to greet our Guests and inspire them to make the most of their Canyon Ranch experience. As a Guest Relations Advisor, you’ll challenge yourself by generating revenue and meeting sales goals by sharing information about our services and pairing them with the appropriate service enhancements that are designed to restore, renew, and refresh.

In this role, you'll need to anticipate Guests’ needs as you book, alter, and recap services to guests and include detailed notes regarding services. You'll actively welcome guests with a smile and enthusiasm and check-in for appointments and services. You'll accurately handle guest transactions including cash handling, credit card charges, room charges, gift certificates, comps, etc.

The rate of pay for this position is $15.00 per hour + incentive

Qualifications

You will need a High School diploma or equivalent.

You will also need experience with cash handling, computer knowledge, and minimum of one-year customer service experience. Prior hospitality and / or sales experience, preferably at a luxury level, is preferred.

To be successful, you will need excellent customer service and positive interpersonal skills, including ability to facilitate and mediate sensitive matters and / or confrontational situations. You will need to be able to develop and maintain satisfactory and effective relationships with all levels of management and staff members. You will need good judgment and the ability to maintain confidentiality. You will also need strong organizational and computer skills, and attention to detail.

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