Customer Success Specialist

A company is looking for a Customer Success Specialist for the evening shift.

Key Responsibilities

Respond to and resolve customer inquiries through various channels within established SLAs

Troubleshoot and escalate order and account issues to appropriate teams as needed

Document and categorize all customer interactions in the support system accurately

Required Qualifications

High School Diploma or GED equivalent

1-2 years of experience in customer support, call center, or help desk environment

Proficiency with customer support platforms (e.g., Kustomer, Zendesk, Freshdesk, or similar)

Reliable internet connection

High emotional intelligence and adaptability in customer interactions