Pool Service Manager

Description :

As a Service Manager, you will play a crucial role in overseeing the smooth operations of our service department. Your strong management & organizational skills are of the utmost importance. Attention to detail, and ability to handle various responsibilities will contribute to maintaining high-quality standards, exceptional customer experience, and effective departmental performance.

Responsibilities :

Customer Experience :

• The focus is on ensuring an exceptional customer experience by actively monitoring service quality and addressing concerns quickly and effectively. Prioritizing customer communication, the position involves clear, empathetic interactions across calls, texts, and emails to resolve issues, deescalate upset customers, and meet customer needs.

Weekly Service Scheduling :

Service Team Management :

Staffing Via Tech Roster :

Ownership of Department Key Performance Indicators (KPIs) :

Payroll :

Onboarding and Offboarding :

Ensure Training Quality For Techs :

Tech Performance Reviews :

Ownership of Relationship with Repair Team :

Managing relationships with Fleet and Inventory Team :

Requirements : Qualifications :

Benefits :

Join our team as a Service Manager and contribute to our mission of delivering exceptional service and customer satisfaction. If you have the necessary experience, leadership skills, and a passion for managing and growing a successful service department, we would love to hear from you!

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