District Manager - Wingstop

Operations Coach Job Description

Accountability

Reporting to the Director of Operations, an Operations Coach is responsible for brand management

and revenue growth through planning, direction setting, operational focus, financial results

management, coaching of in-restaurant leaders, and employee development for a group of multi-unit

restaurant leaders within a specified geographic area. Operations Coaches must have a strong

commitment to guest satisfaction when interacting with others.

Key Business Areas

A “Key Business Area” is an area of performance in which the Operations Coach must be successful to

meet their accountabilities. Successful results in Wingstop Key Business Areas are supported by

the following behaviors or actions :

• Represents Vibe Restaurants's Vision, Mission and Core Values
• Oversees profit, sales, and guest count growth for assigned geographic area. Works with General managers (GMs) in assigned area to develop and execute growth plans
• Managing cost controls, including food and paper, labor, and operating supplies.
• Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
• Analyzes and identifies gaps in area operational performance and addresses them to maximize performance and achieve goals
• Leads the annual area planning process by aligning area goals with the corporate strategic annual operating plan
• Consistently and effectively communicates the company's objectives to all store management teams through organized and scheduled conference calls, meetings and / or electronic communications
• Encourages General Managers to promote Wingstop through community involvement activities and coaches General Managers to develop and execute their local store marketing plan to drive sales and guest count
• Hires, trains and develops General Managers and Restaurant Managers and proactively builds bench strength for future management needs
• Facilitates the successful roll-out of new programs for the assigned geographic area
• Develops and executes people plan for the assigned area which reflects high standards through bench and succession planning, consistent mentoring, feedback and people development
• Works to create and maintain an enjoyable and respectful environment for our guests and employees throughout the assigned geographic area
• Actively works to resolve and prevent employee relations issues and partners with the Human Resources Manager on investigations and follow-up activities. Takes appropriate disciplinary measures as warranted
• Monitors compliance with Wingstop Brand (DBA Vibe Restaurants) Standards, policies and procedures, all health codes and other regulatory requirements and employment laws
• Checks equipment and facilities for compliance to corporate standards and takes corrective action when required
• Oversees that proper security procedures are in place to protect employees, guests and company assets
• Builds relationships with support departments and franchisees and encourages managers to do the same
• Partners with Franchise Business Leaders and other Operations Coaches to build Brand Unity and share best practices
• Completes and submits all reports, documentation, and other administrative requirements in a timely manner
• Performs all other tasks and duties as assigned

Essential Functions

Position Qualifications

VIBE RESTAURANT'S MISSION

Bring every customer back by staying HOT-N-READY!

VIBE RESTAURANT'S VISION

Increase sales through customer loyalty, operational excellence, team development, and community

involvement.

VIBE RESTAURANT'S VALUE

This is intended to describe the general nature and level of work being performed by the employees

assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or

tasks which may be required to be performed in this position. Vibe Restaurants may amend, change, or

modify the responsibilities and duties of this position to meet business needs as necessary.

This does not constitute a contract for employment and may be changed at the discretion of Vibe

Restaurants with or without notice.

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