IN-IOT Project Coordinator

The Indiana Office of Technology (IOT) is seeking a highly organized, proactive, relationship-focused and detail-oriented IT Project Coordinator to support the Enterprise Project Management Office (PMO).

This role is ideal for someone who thrives on communication, enjoys connecting people and information, and takes pride in helping projects move forward smoothly.

As an IT Project Coordinator, you ll serve as a key point of contact between IOT, agency partners, vendors, and internal teams ensuring clear communication, timely follow-up, and consistent progress across multiple technology initiatives. You ll play a central role in keeping everyone aligned, informed, and confident in next steps.

Key Responsibilities

• Serve as a liaison between IOT and agency partners, ensuring consistent communication and a positive customer experience throughout the project lifecycle.
• Coordinate project activities across teams scheduling meetings, tracking tasks, following up on action items, and helping teams stay organized and on schedule.
• Monitor progress and timelines, ensuring milestones are met and any potential roadblocks are identified early and communicated effectively.
• Support documentation and reporting, helping maintain accurate project records, updates, and dashboards
• Promote consistency and collaboration by using standardized project management tools and templates within the PMO framework
• Contribute to process improvement, sharing feedback and ideas that enhance efficiency, communication, and overall project delivery
• Partner with agencies to manage IOT activities associated with projects with a varying level of complexity.
• Will primarily work with an external project manager (vendor or agency-side) to discuss project timelines and schedules, ensuring that milestones are met and deliverables are completed on time.
• Facilitate communication among project stakeholders, including IOT team members, vendors, and agency representatives.

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Bachelor s degree in Information Technology, Business Administration, Project Management, or a related field

Required

Proven experience as a Project Coordinator or customer-service oriented role within IT, or similar role in IT project management.

Required

Years

Proficiency in project management tools (e.g., Microsoft Project, ServiceNow, SharePoint, or similar software).

Required

Years

Proven ability to manage multiple projects simultaneously with competing priorities.

Required

Years

Microsoft Office experience (Outlook, Teams, Excel etc.)

Required

Years

Strong organizational skills and attention to detail, with an ability to keep multiple efforts moving simultaneously.

Required

Years

Excellent written and verbal communication skills, with an ability to translate technical updates into clear and professional language.

Required

Years

Comfortable asking questions, following up, and engaging with cross-functional teams to maintain project momentum

Required

Years

A positive, proactive approach to teamwork and customer service

Required

Experience in public sector or state government IT projects.

Highly desired

Experience working in a PMO environment with exposure to standardization practices.

Highly desired

Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools.

Highly desired

Knowledge of IT infrastructure and software lifecycle management.

Highly desired

Advanced problem-solving and decision-making skills.

Highly desired

Understanding of change management principles and communication strategies.

Highly desired

Questions

No.

Question

Question1

Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?

Question2

Please provide candidate s email address.

Question3

Only local candidates to Indianapolis will be considered for this position. Please specify the candidate's full address of their current residence. (If not specified or if location specified is determined to be untrue at any point during the screening / interview / onboarding process your candidate will not be considered / will be removed from consideration for the position).

Question4

Only local candidates to Indianapolis will be considered for this position. Please specify the candidate's full address of their current residence. (If not specified or if location specified is determined to be untrue at any point during the screening / interview / onboarding process your candidate will not be considered and will be removed from consideration for the position).

Question5

The candidate Pay Rate for this position is BR with a 35% Provider Markup. Please confirm understanding of this requirement.

Question6

This position is a hybrid work schedule requiring the resource to work onsite, as needed by the manager with the possibility of the resource needing to transition from hybrid to full-time onsite. Please confirm the resource is comfortable with the work schedule and understands the possibility of changing from hybrid to onsite 100%.

Question7

Candidate should expect a phone call from CAI for screening of this position. Please ensure the candidate is aware and keeps an eye out for the call.